Coronavirus (COVID-19)

COVID-19 Resources
COVID-19 Resources

We are here for private-independent schools as you navigate the unknown impact of COVID-19.

ISM has weathered every storm beside private schools for nearly 50 years. While we don't know what's on the other side of this one, we know students need and deserve the best educational experience possible. We're here to ensure private school leaders can offer just that, despite the world's uncertainty.

Wishing the best for you, your loved ones, and your community,

Roxanne S. Higgins
ISM President and Senior Executive Consultant

 

Recommendations & Resources for:

School Heads and Trustees | Business Officers | Development Leaders | Enrollment Management and Marketing | Communications Leaders | Academic Leaders | International Program Leaders | Q&A Webinars For All School Leaders | FAQs


Notices From ISM

Events | Books | International Student Accident and Sickness


Questions? Contact us via our form.

CONTACT US

 

COVID-19 Recommendations & Resources

All of the information presented should be not construed as legal advice.
We strongly recommend that schools review all legal matters with legal counsel in your state.

School Heads and Trustees

Scroll to see more

 

Session Bundle

COVID-19 Legal Considerations for Employees and How to Prepare for Distance Learning

In this two-session bundle, you'll get COVID-19 Legal Considerations for Employees and How to Prepare for Distance Learning. These sessions, totaling 90 minutes of content, help answer vital questions about next steps as your school continues to prepare for the fall.

LEARN MORE

 

The Source Article

Five Barriers That Can Impact Your Decision-Making

School Heads have found themselves grappling with making decisions in the face of unprecedented uncertainty—the biggest of which may just be whether or not to reopen your school’s physical campus. The rules of the game are changing by the hour. Alas, decision-making cannot be avoided, especially during a crisis. Heads who must make important decisions under duress need to recognize problems that can affect the quality of their decision-making.

READ MORE

 

The Source Article

Board Clarity—Leading Through the COVID-19 Pandemic

The COVID-19 pandemic has created unprecedented challenges for independent schools. The urgent, overwhelming, and ever-changing nature of the COVID-19 pandemic is causing Boards to consider operational issues typically reserved for the School Head and Leadership Team. The most pressing concern, reopening the facility, is such an issue. It is vital that Boards and School Heads work together to make the right decisions.

READ MORE

The Source Article

School Head Clarity—Leading Through the COVID-19 Pandemic

A positive relationship between the School Head and the Board is fundamental to ensure the future of a private school. During a crisis, this relationship becomes even more vital to the school’s success.

READ MORE

The Source Article

What Every Private School Must Know for the 2020–21 School Year

ISM recently conducted a survey to better understand how parents feel about their private school’s transition to distance learning this spring. One thing is clear. When it comes to distance learning and family satisfaction in the new school year, schools will be held to a much higher standard.

READ MORE

The Source Article

Ask These Four Questions to Support Diversity, Equity, and Inclusion Conversations

We continue to see diversity, equity, and inclusion discussed at a national level and within our own schools and neighborhoods. As leaders tasked with supporting the school’s mission, many administrators look for guidance on how to approach these conversations in their unique communities.

READ MORE

The Source Article

Answering Your Recently Asked COVID-19 Questions

COVID-19 has impacted every aspect of our lives. We’ve received many questions from school leaders about how to pivot their offerings today and how to plan for the future. We wanted to share some of our answers with you here.

READ MORE

The Source Article

The Next 60 Days: How to Prepare Before Reopening Campus

The first day of the 2020–2021 school year will not be like any other. Now is the time to create and mobilize your School Reopening Task Force. This group must prepare and execute a detailed plan that prioritizes safety and continuity for your faculty, staff, students, and families. Your school’s plan serves as the foundation for a safe reopening and for the school year. Today, we’re sharing some things to consider.

READ MORE

The Source Article

How to Create a School Reopening Task Force

Now, as the school year ends, this group must transition to a reopening task force. This group will handle planning your school’s 2020–21 operations.

READ MORE

The Source Article

Practical Advice for Confident Leadership

As a member of your school's Leadership Team, you must make practical and sometimes painful decisions to protect your school and its mission. The steps you take now will make or break your ability to handle a crisis of this magnitude in the future.

READ MORE

The Source Article

Will COVID-19 Change the Face of Education?

As schools have made a quick flip to distance learning, will this have a lasting impact on the education system as a whole? The reality is that it is too early to tell. However, School Heads should be proactive right now.

READ MORE

The Source Article

Managing the Impact of a Reduction in Force on Remaining Employees

One of the most difficult responsibilities for a School Head is making staffing decisions, particularly when nonrenewals or reductions in force are necessary. As many schools look to the long-term impact of COVID-19, this unfortunate task might be something your team is considering.

READ MORE

The Source Article

Plans to Make If Your School Projects a Fiscal Loss

The full impact of COVID-19 is yet to be determined, but many schools are prepared for the worst. Some are anticipating a fiscal loss, so preparation is key.

READ MORE

The Source Article

COVID-19: Tuition Refunds and Discounts

COVID-19 has disrupted the traditional school year and creates numerous questions concerning tuition payments. ISM makes the following recommendations for the 2019–2020 year.

READ MORE

The Source Article

Private Schools and the CARES Stimulus Package: What You Need to Know

We delve into what the Coronavirus Aid, Relief, and Economic Security Act (CARES) means for independent schools.

READ MORE

The Source Article

How the Board and School Head Should Respond to COVID-19

As schools face the continued implications of the Coronavirus, there are some operational elements for the Board and School Head to consider.

READ MORE

The Source Article

Graduation and Other Year-End Events: How to Plan Amid COVID-19

COVID-19 has certainly changed how the 2019–2020 school year looks. ISM offers the following advice as you consider your year-end events and traditions.

READ MORE

The Source Article

School Spotlight: Sanford School 

See how Sanford School is continuing to foster community while campus is closed due to COVID-19. We think you may find some inspiration for your strategies and tactics.

READ MORE

The Source Article

How Private Schools Can Prove ROI to Families

It's never been more important to prove your school's value. We recommend using the following steps to prove your educational ROI to families.

READ MORE

 

    Business Officers

     

    Session Bundle

    COVID-19 Legal Considerations for Employees and How to Prepare for Distance Learning

    In this two-session bundle, you'll get COVID-19 Legal Considerations for Employees and How to Prepare for Distance Learning. These sessions, totaling 90 minutes of content, help answer vital questions about next steps as your school continues to prepare for the fall.

    LEARN MORE

    The Source Article

    School Facilities Maintenance in Light of COVID-19

    As the 2019–2020 school year closes, many leaders are asking questions about reopening in the fall. There is much to consider. We recommend following this three-prong approach when considering reopening your school.

    READ MORE

    The Source Article

    How Your School Should Respond to the Legal Repercussions of COVID-19

    We recently hosted a webinar with three legal experts from Zarwin Baum DeVito Kaplan Schaer Toddy, P.C., to answer your questions about how to handle loans, layoffs, and landlords during the COVID-19 crisis. While there are no simple answers for what we’re experiencing, we want to share insights from the webinar with you here.

    READ MORE

    The Source Article

    Private Schools and the CARES Stimulus Package: What You Need to Know (Part 2)

    We recently hosted a Q&A on the CARES stimulus package and what it means for private schools. Today we're sharing the highlights so you can make strategic decisions for your school.

    READ MORE

    The Source Article

    Six Recommendations for Independent School Business Officers During the COVID-19 Pandemic

    Throughout this radical change, trust, excellent leadership, and proactive communication from the Business Office will be required to demonstrate stability. 

    READ MORE

    IDEAS & PERSPECTIVES

    Review Your School’s Employee Infectious Disease Policy

    Your school should have an Infectious Disease Policy that is adapted to your school’s particular circumstances and culture. Your school’s legal counsel should then ensure that the policy meets federal and state requirements.

    DOWNLOAD

    IDEAS & PERSPECTIVES

    Does Your Crisis Plan Really Protect Your Students (and School)?

    Most crisis and safety experts warn against a “cookie-cutter” crisis plan or an approach. Your crisis plan should be tailored for your school, and should address the three phases of a crisis: Prevention/Safety, Response, and Recover.

    DOWNLOAD

     

      Development Leaders

      The Source Article

      Building Your Annual Fund During COVID-19

      The annual fund is the foundation of your school’s philanthropic program. Even in uncertain times, your school should continue to fundraise for the annual fund. Here's how to ensure your efforts are effective.

      READ MORE

      The Source Article

      What Development Leaders Must Do to Prepare for Campus Reopening

      The economic fallout of the global pandemic is still unknown. Families and donors are facing an uncertain financial future. Your school’s development and fundraising targets hang in the balance. Radical changes have taken place since the last time campuses were open, and when school reopens in the fall, things will certainly not be the same. Development operations must evolve in this climate of insecurity.

      READ MORE

      The Source Article

      Three Steps for Projecting Fundraising Income as a Result of the Pandemic

      The COVID-19 crisis has created a climate of uncertainty for development professionals. Schools are reviewing the results of a highly unusual fundraising season and trying to project income for the new year. Almost half of all schools experienced a decline in overall fundraising revenue for the 2019–20 school year, exacerbating an already insecure budgeting environment.

      READ MORE

      The Source Article

      Five Lessons Development Offices Have Learned From COVID-19

      As a result of these intense three months, five important lessons have emerged that can guide the future of your fundraising program.

      READ MORE

      The Source Article

      Give Your Donors a Little TLC During the Crisis

      A proactive response is especially important for those who make financial gifts to your school during this difficult time.As your school’s Advancement Officer, showing your gratitude for their gifts in a sensitive and meaningful way gives your donors the confidence that their gifts are being put to good use and motivates them to give again.

      READ MORE

      The Source Article

      Five Points to Remember When Soliciting During a Crisis

      Many uncertainties remain about the short- and long-term effects of the COVID-19 crisis. School development officers know that ongoing philanthropic support of their schools has never been more important.

      READ MORE

      The Source Article

      Evaluate Your Prospects So You Are Ready to ACT

      Before you can solicit donors and prospects, you should first evaluate them to confirm their ability to give, commitment to your school and the project, and track record of giving. When you have determined if your prospect meets the ACT criteria, you will be ready to solicit them with confidence.

      READ MORE

      The Source Article

      Create Virtual Engagement Plans for Your Donors and Prospects

      The misnomer of “social distancing” implies that not only are we physically distant from one another, but we have put all our social connections at arm’s length. Our mutual experience during this crisis emphatically belies that notion.

      READ MORE

      The Source Article

      Six Steps for Identifying Major Fundraising Prospects While Working Remotely

      The COVID-19 crisis has presented a unique opportunity for development professionals to do the critical groundwork in identifying those prospects whose capacity and inclination can make an impact on fundraising projects.

      READ MORE

      The Source Article

      Five Tips for Donor Stewardship During COVID-19

      During this rapidly unfolding crisis, it's critical that development staff remain calm and focused on what development professionals and volunteers do best: building and sustaining relationships with donors and prospects.

      READ MORE
       

      Webinar

      Live “Ask the Consultants” for Development Professionals

      Two ISM Advancement Academy leaders who currently work in private schools answered questions about what you should do now about fundraising initiatives.

      DOWNLOAD NOTES

      The Source Article

      Seven Actions You Can Take Now for Annual Giving

      We share how to find new ways to be present for your school community, build and maintain critical personal relationships, and, ultimately, meet your revenue goals for the current year.

      READ MORE

      The Source Article

      How Development Offices Should Respond to COVID-19

      Worries about COVID-19, coupled with the downturn of the markets, have raised many fundraising questions. Use these guidelines to help your Development Office respond appropriately.

      READ MORE

       

        Enrollment Management and Marketing Communications Leaders

        Scroll to see more

        The Source Article

        How to Navigate Enrollment Issues in an Uncertain Year

        The 2020–21 school year will be a test of the lessons learned this spring. Enrollment management leaders must adapt their strategies to meet families' needs during this pandemic.

        READ MORE

        The Source Article

        Should Schools Amend Existing Enrollment Contracts to Account for Distance Learning?

        If your existing contract does not include force majeure language—or fails to declare distance learning an acceptable substitute for on-campus instruction—you might be tempted to ask parents to sign a new contract, or to sign a contract addendum, for 2020–21.

        READ MORE

        The Source Article

        Three Elements of Your Communications Plan to Onboard New Families

        When a new family decides to enroll at your school, the onboarding process must begin the minute they sign on the dotted line. Many schools make the mistake of failing to keep in touch with new families until right before opening day, leaving them on their own for weeks or months after enrolling. This leaves the family feeling apart from the community.

        READ MORE

        The Source Article

        What Marketing Leaders Must Do to Prepare for Campus Reopening

        While communities still feel the impact of the COVID-19 pandemic, your school can and should continue marketing. However, your messaging must shift. This is a time to reach out to people in solidarity and empathy. Create connections with new parents while also strengthening relationships with your current families. We recommend reviewing the following areas to continue marketing your school successfully.

        READ MORE

        The Source Article

        How Admission Leaders Can Prepare for Fall 2020

        The pandemic has created a number of enrollment challenges for schools, including a decrease in inquiries, slowed admission funnel activity, more requests for financial aid, and delays in re-enrollment commitments. To prepare for a safe and successful reopening this fall, admission and enrollment management leaders must focus their recruitment and re-recruitment efforts on strategies that are empathetic and realistic.

        READ MORE

        The Source Article

        School Spotlight: How Canterbury School Held a Virtual Grandparents’ Day

        When school campuses closed in early March, Canterbury School knew it had to adapt its traditional Grandparents’ Day, a beloved annual event in the school community.

        READ MORE

        The Source Article

        How to Demonstrate Value in the Wake of COVID-19

        This is a crucial time to demonstrate the value that your school provides. It is vital to remind the entire community that while the campus is closed, your school is not. No matter the medium, your school provides exceptional service and concrete deliverables.

        READ MORE

        The Source Article

        How to Communicate Effectively With Parents Right Now

        Parents’ perceptions of your school’s offerings remain one of the most important aspects that influence their enrollment and re-enrollment decisions. Now, perhaps more than ever, parents are experiencing—firsthand—how your school operates each and every day.

        READ MORE

        The Source Article

        The Value of Parent-Teacher Relationships

        ISM recommends that touch points between teachers and parents be personal and spontaneous. This is even more important now while students are learning from a distance.

        READ MORE

        The Source Article

        Marketing Strategies to Use During the COVID-19 Pandemic

        There are many questions about how to market your school amid the COVID-19 pandemic. We’ve compiled a list of suggestions for schools to consider.

        READ MORE

        The Source Article

        How to Manage Re-Enrollment in the Midst of COVID-19

        Whether you are optimistic or concerned about your school’s current retention picture, use these tips to improve your re-enrollment outlook for the 2020–21 school year.

        READ MORE
         

        WEBINAR

        Tactical Strategies For Marketing During a Crisis

        We share tactical strategies your school can use to market during COVID-19, including specific recommendations on messaging and marketing channels.

        DOWNLOAD NOTES

        The Source Article

        Five Tips for Setting Up a Virtual Admission Office

        Use these five tips to set up a virtual Admission Office that will enable you to move prospective families through the admission funnel in a personalized, mission-focused way.

        READ MORE

        Facebook event

        Ideas and Tools to Leverage for Virtual Admissions Events

        Watch our past Facebook Live event with Penny Abrahams where we discussed ideas and tools you can leverage for virtual admissions events.

        DOWNLOAD NOTES

        The Source Article

        How Admission and Marketing Leaders Should Respond to COVID-19

        Use the following strategies to communicate effectively with your families and keep your bonds strong during the COVID-19 pandemic.

        READ MORE

        Ideas & Perspectives

        The Whys and Hows of Implementing a Crisis Communication Plan

        Your school should have a Crisis Communication Plan that defines the people, systems, and tools you use to communicate internally and externally during and after a crisis.

        DOWNLOAD

         

          Academic Leaders

          Scroll to see more

           

          Session Bundle

          COVID-19 Legal Considerations for Employees and How to Prepare for Distance Learning

          In this two-session bundle, you'll get COVID-19 Legal Considerations for Employees and How to Prepare for Distance Learning. These sessions, totaling 90 minutes of content, help answer vital questions about next steps as your school continues to prepare for the fall.

          LEARN MORE

          The Source Article

          Helping Your Teachers Avoid Burnout During the COVID-19 Crisis

          Distance learning requires a modified schedule to meet the unique needs of remote education—you cannot simply mirror your on-campus schedule for distance learning at home. This article provides some insight on how to plan your schedule for the coming year.

          READ MORE

          The Source Article

          Helping Your Teachers Avoid Burnout During the COVID-19 Crisis

          As a school leader, you must understand the impact of the COVID-19 pandemic on your teachers. From transitioning quickly to distance learning to the unknowns of the 2020–21 school year, burnout is possible (if not probable). You should know what to watch for, and how to respond if you see that your teaching staff needs additional support.

          READ MORE

          The Source Article

          Revising Curriculum and Assessment in the Wake of COVID-19

          This spring’s crisis-driven transition to distance learning was a major disruption. However, it also presented an opportunity to reimagine traditional education. If you haven’t already, consider redesigning your academic program to subscribe to a student-centered, outcome-based education model, rather than delivering a standards-based education.

          READ MORE

          The Source Article

          How Should Schools Assess Students Within a Blended Learning Environment?

          We anticipate that many schools will use a combination of online learning and on-campus instruction—blended learning—for the 2020–2021 school year. If your school is among those considering blended learning, what grading system will you use? We outline our suggestions below.

          READ MORE

          The Source Article

          School Spotlight: How West Side Montessori Successfully Transitioned to Distance Learning

          When West Side Montessori was faced with the challenge of distance learning, its leaders understandably had much to tackle. As at-home learning relies primarily on technology—which does not fit the school’s day-to-day philosophy—the leadership needed to ensure it constructed a unified, consistent approach for each level.

          READ MORE

          The Source Article

          Five Elements Necessary for Successful Distance Learning

          When students are at school, they are in an environment that facilitates learning and growth. So when students learn from home, parents are tasked with creating a similar space. This helps ensure students can learn effectively.

          READ MORE

          The Source Article

          Five Elements of Successful Remote Meetings

          Holding remote meetings requires careful planning to ensure you use the time wisely and action steps are planned and taken. We recommend using the following tactics to ensure your meetings are communicative and efficient.

          READ MORE

          The Source Article

          How Academic Leaders Should Respond to COVID-19

          The impact COVID-19 can have on schools and children is significant. There are three important areas for schools to consider: Nonpharmaceutical interventions (NPIs), communication, and continuity of your school’s mission.

          READ MORE

          Downloadable Resource

          ISM Remote Schedule Sample

          Consider the following remote learning schedule for Middle and Upper School for 8 Carrier Designs. 

          DOWNLOAD

          Downloadable Resource

          ISM Remote Schedule Sample

          Consider the following remote learning schedule for Middle and Upper School for 7 Carrier Designs.

          DOWNLOAD

          Downloadable Resource

          ISM Remote Schedule Sample

          Consider the following remote learning schedule for Lower School.

          DOWNLOAD

           

            International Program Leaders

            The Source Article

            How International Student Managers Should Respond to COVID-19

            International students remaining in the United States over scheduled school breaks, due to imposed travel restrictions as well as the parents’ concerns for their safety, creates new responsibilities.

            READ MORE
             

            WEBINAR

            International Programs: How Schools Should Prepare for International Students Remaining in the United States

            Jacqui Yamada, International Programs Consultant, provided seven must-do action steps to take in response to COVID-19.

            DOWNLOAD NOTES

             

               

              Q&A Webinars for All School Leaders

               

              WEBINAR

              Ask the Consultants Q&A Session #2

              Five ISM Consultants (Terry Moore, Martin Kelly, Jacqui Yamada, Andrew Taylor, and Michael Christopher) shared insights answered questions to COVID-19.

              DOWNLOAD NOTES
               

              WEBINAR

              Ask the Consultants Q&A Session #1

              Four ISM Consultants (Terry Moore, Penny Abrahams, Bryan Smyth, and Michael Christopher) shared their insights and answered questions to COVID-19.

              DOWNLOAD NOTES

               

              FAQs

              The decision concerning ongoing compensation during this emergency is the school’s prerogative. ISM’s recommendation is that schools do everything in their power to help all their faculty/staff through this crisis, keeping their normal pay in place, including part-time, non-instructional staff. Our hope is that schools will be as generous as possible to their employees.

               

              ISM recommends that only essential personnel (and a small group at that) be allowed to access campus once the decision to close is made. This is also what we are seeing many private-independent schools do.

              It becomes a slippery slope if you allow individual faculty members or an admissions tour.

              In the case of an admissions tour, allow the Admissions Director (as essential personnel) to give a Facebook live or Skype tour of facilities, and arrange a video conversation with the family and division head, etc., to answer any questions.

              For library books, consider directing families to an app like Libby (https://www.overdrive.com/apps/libby/), which allows for digital checkouts (audio, Kindle, etc.) from your local libraries for free. They have many great children's books available online.

               

              Before communicating policies to families, review the language with your school’s attorney.

              Under the “standard of care”, schools have more flexibility about asking employers and families questions about travel or if they are in high-risk categories, as well as placing reasonable restrictions to protect those within your school community. Note that you must be careful not to single out individual families, but rather communicate your expectations and policies to all families.

              You may consider language such as:

              • Please notify us if someone in your household becomes exposed to (or contracts) the virus.
              • Before campus activities resume, we may ask each family to share their recent travel history. We reserve the right to require an extended period of distance learning for any student whose family members have traveled to places that are deeply impacted by the virus.

               

              The school should not feel obligated to refund prepaid tuition, nor should the school forgo collecting tuition throughout the remainder of the year as long as the school is proactively developing and implementing remote learning. While school buildings are closed, learning is not. If the school charges extra fees for services such as athletics, clubs, food, etc. those fees should be refunded. However, if your tuition is all-inclusive, refunding is not required nor recommended.

              If you have not already done so, review your enrollment contract and any tuition refund plan contract with your school’s attorney.

              It’s important to avoid using terminology like “school is closed,” which implies that academic operations have ceased. Instead, you could state that "buildings are closed” with all academic operations moved to distance/remote learning.

              In addition, make reference to “postponements” or “suspensions” of activities rather than “cancellations.” An example here includes the “postponement” of an athletic season vs. a cancellation. Of course, you will need to follow the guidance of any athletic league/division affiliations.

              If you are canceling field trips and/or overnight trips, refunds should be given if these trips are not already included in your tuition.

               

              In a growing number of states, the length of closure is being determined by local government officials. If your state has not given a mandate, we advise that you follow the advice of your local health officials and the Centers for Disease Control and Prevention (CDC).

               

              Consider how and when you are scheduling class or group “meetings” or instructional sessions For example, if you are scheduling sessions in the morning it is likely to be late afternoon to early evening which is still time to fit in connecting to classmates abroad. Simply do the math, look up the time zones of your students and take it into consideration. Not all course work or sessions presented will be convenient for all, make plans to offer recordings when possible, to be viewed at a later time. However, understand that if it is not considered and all lessons are presented at what turns out to be a ridiculous time for some students it will in fact greatly impact the student experience, possibly in a negative way for some. I have heard great feedback from schools connecting classmates as an unexpected benefit. Some of children’s fears and anxieties are put to rest as they connect virtually. They take this as proof that everyone is okay.

               

              Here are some of the adjustments we recommend:

              • Delay new solicitations to the annual fund until the initial transition to online learning has been completed and students and parents are comfortably settled in, probably around April 1.
              • Communicate with alumni, grandparents, parents of alumni, etc., about the adjustments that the school is making and give examples how the school continues to live out its mission.
              • Use video tools to meet with your leadership prospects. Update them on the school’s plans, reassure them that the school is doing all it can for your children and let them know you understand the current market situation may cause them to delay their gift.
              • Consider creative ways to solicit the remaining donors for your annual fund, for example, Giving Days, Virtual Events, video calls, online forums, etc. Continue to treat all your prospects with deep respect for their individual circumstances.

              Now 13 Airports and Ports of Entry conducting extended health and travel history screenings: U.S. Department of Homeland Security (DHS) and the Transportation Security Administration (TSA) are working closely and coordinating efforts with the CDC (Centers for Disease Control) and CBP (Customs and Border Patrol) to employ an intra-agency approach to screening and clearing individuals for entry into the United States.

              Travel Advisory restrictions and the Trump Administration Proclamations essentially effecting many travelers, international students included, it will create the need for coordination with the airlines in re-routing passengers through the designated airports and ports of entry. Currently costs associated with re-routing travel will not be the responsibility of the passengers. The screening is performed to identify and stop potentially ill persons.

              The 13 designated airports:

              ATL – Hartsfield-Jackson Atlanta International Airport – Atlanta, Georgia

              BOS – Boston Logan International Airport – Boston, Massachusetts

              DFW – Dallas/Fort Worth International Airport – Dallas, Texas

              DTW – Detroit Metropolitan Airport – Detroit, Michigan

              EWR – Newark Liberty International Airport – Newark, New Jersey

              HLN – Daniel K. Inouye International Airport – Honolulu, Hawaii

              IAD – Washington -Dulles International Airport - Virginia

              JFK – John F. Kennedy International Airport – New York, New York

              LAX – Los Angeles International Airport – Los Angeles, California

              MIA – Miami International – Miami, Florida

              ORD – Chicago O’Hare International Airport – Chicago, Illinois

              SEA – Seattle- Tacoma International Airport – Seattle, Washington

              SFO – San Francisco International Airport – San Francisco, California

               

              Our best advice to you in this situation is to follow your contract in all cases and to do so with tremendous empathy for what your families are going through. While it may be tempting to make special offers or create new strategies to keep families, it's not in the school's best interest in the long run. If the school handles these situations with tact and grace, hopefully, some of these families will return to you once they regain employment. If nothing else, they will leave with a positive feeling about the school and that serves the school well in terms of word-of-mouth marketing.

               



              Notices From ISM

              Events

              ISM fully anticipates holding our upcoming events, including Summer Institute and Advancement Academy, successfully. That said, we're planning for every possibility.   

              In order to ensure the best experience, ISM will proactively engage with our attendees with needed updates to minimize any disruption to their experience.

              You are welcome to reserve your seat and lock in Early Bird Pricing for an upcoming Summer Institute workshop or Advancement Academy with a refundable $600 deposit. Once you’ve reserved your seat, please make sure your workshop is confirmed before making travel arrangements. Make your deposit by calling in to our workshops department at 302-656-4944 or emailing workshops@isminc.com.

              Should ISM cancel an event, we ensure a 100% money-back guarantee for all registrants—so you can buy with confidence. (Please see our cancellation policy.) 

               

              Books

              March 16, 2020: Due to COVID-19 and circumstances beyond our control, book shipments will be delayed from our home office. We apologize for the inconvenience. Thank you for your patience during this time.

               

              International Student Accident and Sickness

              This is a sensitive and stressful time for schools and students. For those schools with international programs, you might wonder how to protect your international students if they cannot return home.

              Should you need to house students longer than originally planned, even during school breaks, we have negotiated with Chubb to allow your International Student Accident & Health insurance to extend to students and schools in need. Hopefully this will not impact many of our schools. But if you need it, we’re here. Contact Tascha Gourley, International/Domestic Student Accident & Health Manager, at tascha@isminc.com, to discuss the process for extending your coverage.