Balance Your Roles as Upper School Dean of Students

Balance Your Roles as Upper School Dean of Students
Balance Your Roles as Upper School Dean of Students

Date(s): -
Location: Minneapolis, MN

The Upper School Dean of Students must balance working as an advocate for the students and as a disciplinarian to support the school culture. Attend this workshop to explore how to manage these roles while furthering your school’s mission and keeping students first in everything that you do.

This workshop is specifically for Upper School Deans of Students. We also offer a workshop for Middle School Deans of Students, also taking place June 24-27 in Minneapolis.

Your work as Upper School Dean of Students must balance working as an advocate for the students and as a disciplinarian to support the school culture. Explore this position through case studies, role play, small group work, research and presentations, and large group discussions.

Design a custom action plan that you can immediately implement in your school, incorporating peer input as well as proven ISM strategies and resources. Manage every aspect of your ever-growing job and its responsibilities with confidence, keeping students first in everything you do.


  • Learn about diverse discipline systems—including differing philosophies supporting discipline, legal issues, and ethical concerns.
  • Develop a school culture plan that encourages student engagement through mission-focused decision-making that supports adolescent growth.
  • Evaluate your personal leadership style and methods for developing faculty and student leaders in your school community.
  • Learn how to enhance your work relationships with colleagues and parents alike, no matter how difficult or complex the situation.
  • Discuss the details and benefits of retreats, orientations, honor systems, student leadership programs, and assemblies.
  • Create a crisis management plan.
  • Discover a network of Deans to rely on for policies, ideas, information, and support in the years to come.

Who Should Attend:

Upper School Deans of Students should attend.

Susan E. Hazell, IAP-S, CFRE

Susan E. Hazell, IAP-S, CFRE

ISM Summer Institute Faculty | Director of Development at Ridley College


Susan shares her expertise in development, communications and marketing, admission, alumni and parent relations, and special events. She has been teaching various workshops with ISM for over 15 years and has been teaching in independent and public schools for over 30 years.

Current Role

As Director of Development at Ridley College in St. Catharines, Ontario, Susan:

  • Oversees all elements of fundraising, including annual giving, endowment campaigns, planned giving, and special projects
  • Parent, alumni, and community relations

She holds the Senior Certification through ISM’s International Advancement Program (IAP−S) and has her CFRE designation.

Prior Experience

Before Ridley College, Susan was the Executive Director of Advancement at Collingwood School in West Vancouver, British Columbia. During that time, she built the Advancement Department, including fundraising campaigns, donor recognition and stewardship, communications and marketing, admission, alumni and parent Relations, and special events.

Under her leadership, annual giving increased significantly, both in terms of funds raised and number of donors. She also helmed two successful capital campaigns.

Susan was the Executive Director, Canadian Association of Independent Schools (CAIS) from 2001-2004. During that time, she visited, promoted, and consulted to schools across Canada. Her consulting included workshops on leadership, residential curriculum, crisis management, residential staff and services, staff evaluation/performance reviews, and FORTE Interpersonal Communications.


Susan received her Bachelor of Arts in French and Spanish from Mount Allison University and her Bachelor of Education from Queen’s University.

Jessica Clark

Jessica Clark

ISM Summer Institute Faculty | Dean of Student Life at the National Cathedral School for Girls


Jessica shares her experience as a Dean of Students, teacher, sports coach, and dorm parent.

Current Role

As the Dean of Student Life at the National Cathedral School for Girls in Washington, DC, Jessica serves as Dean of Students for grades 9–12. She also spearheads the work of the Center for Ethical Leadership and Service, a role that serves students in grades 4–12, as well as faculty and staff.

Prior Experience

Ms. Clark taught and coached at the Taft School in Connecticut before joining NCS as a biology and chemistry teacher. She became Upper School Dean of Students in 2008; her role shifted in 2014 to Dean of Student Life in conjunction with the establishment of CELS.


Jessica received her bachelor’s degree from Dartmouth College.

Workshop Schedule (subject to adjustment)

(Continental breakfast is available starting at 7:00 a.m. and breaks are at 10:15 a.m. and 3:00 p.m. daily.)


7:00-8:30 Registration and Breakfast

8:30–10:15 Session One

10:15-10:30 Break

10:30-12:15 Session Two

12:15-1:15 Lunch with ISM

1:15-3:00 Session Three

3:00-3:15 Break

3:15-5:00 Session Four

5:00-5:30 General Session

5:30-6:00 Reception with ISM

6:00 Dinner with ISM



8:30–10:15 Session Five

10:15-10:30 Break

10:30-12:15 Session Six

12:15-1:15 Lunch with ISM

1:15-3:00 Session Seven

3:00-3:15 Break

3:15-5:00 Session Eight

5:00–6:00 Reception with ISM



8:30–10:15 Session Nine

10:15-10:30 Break

10:30-12:15 Session Ten

12:15-1:15 Lunch with ISM

1:15-3:00 Session Eleven

3:00-3:15 Break

3:15-5:00 Session Twelve

5:00–6:00 Reception with ISM



8:30-10:15 Session Thirteen

10:15-10:30 Break

10:30-12:15 Session Fourteen

12:15-1:15 Lunch with ISM

1:15-3:00 Session Fifteen

3:00-3:15 Break

3:15-5:00 Session Sixteen

5:00–6:00 Reception with ISM




8:30-10:15 Session Seventeen

10:15-10:30 Break

10:30-12:00 Session Eighteen/Action Planning


31.25 hours

Workshop Location
Radisson Blu Minneapolis Downtown 
35 South 7th Street 
Minneapolis, MN 55402 

Group hotel reservation rate of $199 is available until June 3, 2019. Subject to availability. Please wait until the workshop status is 'confirmed' before making your travel and hotel arrangements.

Reserve Your Room


ISM's room block is open for online reservations or for call in reservations, and below are the available options for your attendees to be able to make reservations:

  1. Click RESERVE YOUR ROOM above or use the link provided to add to your website for your attendees to book reservations:
  2. Access the booking window on our main webpage, choose the event dates (between June 21-30, 2019), and use the promotional code ISM19
  3.  Call the hotel directly at 1-612-339-4900 and ask for the Independent School Management room block.

The Radisson Blu is pet-friendly. Please contact the hotel for details.


Delta Airlines is offering Advancement Academy attendees discounted fares. Click this link to get to Delta reservations. Fill in your departure city and destination (MSP). If the Meetings Event Code box is empty, use the Meeting Event Code NMSM8. You may also call Delta Meeting Network® at 1-800-328-1111, Monday through Friday, 7:00 a.m. to 7:30 p.m. (CT) and refer to Meeting Event Code: NMSM8.

American Airlines is offering Advancement Academy attendees discounted fares into Minneapolis (MSP). Visit and select your flights. At the bottom of the passenger info form, you will see “Promo Codes and accounts.” Click “edit” and use code 3569DN. Then proceed to picking your seats.

Nearby transportation
Traveling in and around the Twin Cities is effortless with on-site self-parking and valet parking and a convenient location just 12 miles from the Minneapolis-St. Paul International Airport (MSP). If you don’t feel like driving, the Nicollet Mall and the 5th Street light rail train station are only two blocks away.

How will ISM communicate workshop information with me?

It is essential that your school approves the following email addresses from ISM:


You will be receiving all communication—including your confirmation email and access to your workshop's Google Drive account—from these emails.

What does my registration fee include?

All workshop materials, breakfasts, lunch or dinner daily, and social hours are included.

What is not included in my registration fee?

Hotel accommodations and travel expenses, other meals not noted.

What should I wear?

Meetings rooms are generally cold, as temperature control in meeting spaces and large convention centers is difficult. Please bring a sweater, jacket, or sweatshirt.

Summer temperatures average 79 to a low of 59. The classrooms and guest rooms are usually comfortable, but you may want to dress in layers in case the rooms are too warm or too cool for you. Dress is casual. Wear whatever is comfortable—jeans, sweat shirts, sweaters, etc. For current weather conditions, we recommend checking

What should I bring?

You’ll receive a letter from your workshop instructor letting you know what to bring. However, please bring a laptop or tablet for online access.

Where can I work out?

The Radisson Blu fitness center is positioned on the 17th floor to offer expansive views of the impressive Minneapolis skyline. You can hop on one of the bikes, cross-trainers and treadmills by Life Fitness while you catch up on your favorite shows on the individual 17-inch HDTVs. If your workout routine includes strength training, you’ll find plenty of free weights and weight machines. For a more calming atmosphere, head to the adjoining movement studio, the ideal place to stretch or re-center with yoga and tai chi. When you’re finished, the private male and female locker rooms include refreshing showers and personal digital lockers.

Can my special dietary requirements be met?

Absolutely. Just give the Workshops Department a call at 302-656-4944, and we'll make sure your needs are accommodated.

How much free time will I have?

There are periods before, between, and after workshop sessions for relaxation, recreation, and socializing.

Should I need medical or dental attention, where should I go?

Should you need medical attention in a non-emergency, notify ISM staff and the hotel staff. The hotel can recommend what facilities are available, and may be able to supply transportation. In an emergency, call 911.

Confirmation and Cancellation Policy

We will correspond with you through email as soon as your workshop is confirmed, no later than two weeks prior to its start date. Occasionally, we may be forced to cancel an unconfirmed, scheduled workshop due to insufficient registration. So we ask that you do not make non-refundable travel arrangements until you receive notice that your workshop is confirmed. (ISM will not be responsible for any change/cancellation charges assessed by your airline or travel agent.)

Tuition Payment and Cancellation Policy for In-Person, Group-based Programs

Tuition must be paid in full 10 business days prior to the start date of the in-person, group-based program. An attendee with a balance due on the start date will be denied entrance to the program until the balance is paid in full.

Cancellation requests must be made in writing by emailing, faxing to 302-656-0647, or mailing to: Professional Development Coordinator, ISM, 1316 N. Union St., Wilmington, DE, 19806.

  • Cancellations received more than 15 business days prior to the start date of the program will be fully refunded. Gold Dollars will also be fully refunded.
  • There will be no refunds for cancellations made less than 15 business days before the start of the program. For registrations paid for with membership Gold Dollars, the member school will receive a 50% refund of Gold Dollars.
  • Non-payment of tuition or no-show to the event does not constitute a cancellation. Full tuition will be due and payable.

The Substitution Option and Wallet Option

Should an attendee need to cancel less than 15 days prior to the start date of the workshop, the school has two options to avoid penalty. Schools may also exercise these options at anytime for cancellations. 

  1. The school may substitute another employee.
  2. The school may bank the funds for a future ISM registration. These funds must be applied to a professional development event within one year from the start date of the original workshop. After one year, the funds will be forfeited. To use banked funds, please call the Professional Development Coordinator at 302-656-4944 x152.

*We DO NOT accept enrollments from consultants.



Image of a teacher and students in class
Image of a teacher and students in class

Our Guarantee

ISM believes in providing quality and excellence in all of our workshops and in ensuring the satisfaction of everyone who attends. Nearly 100% of our participants say they would recommend our workshops to their colleagues. If you are not satisfied with your workshop for any reason, ISM will credit the fee you paid toward another similarly priced workshop or will refund it.

If you have any questions, click below to send us an email. 

Workshop Registration

Register for your Workshop online by filling out the form below. 

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Image of a teacher and students in class

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