Service Directory

Business Office

For questions regarding billing (related to monthly advisory services statements), ask for the Business Manager or send an e-mail

Membership

For information on member billing, registration, changes of information, publication subscriptions, and using Gold credits, contact Sara Snowden or send an e-mail

To schedule a phone consultation using your coupons, please ask for Barb Mitchell or send an e-mail

Consulting

For information on our services, inquiries, preparation for and follow-up to consultations, please ask for Helen Foster or send an e-mail

For billing inquiries, please ask for Barb Mitchell or send an e-mail

FAST—Powered by ISM

For information about FAST visit the FAST Web site.

For information about becoming a FAST school, please call us at 302-384-9340 or send an e-mail info@ismfast.com

For customer service questions, please contact FAST Client Services at 302-384-9340 or send an e-mail

Publications

Books:

For more information or to order books, contact Leanne Erney or send an e-mail

Ideas & Perspectives:

For information on editorial content, please ask for Weldon Burge or send an e-mail

For information on subscriptions, change of address, billing, or back articles/issues, ask for Sara Snowden or send an e-mail

Source newsletters:

For information on our newsletter content, please ask for Amy York or send an e-mail

Just for Parents Pamphlets:

For more information on ISM pamphlets, to place an order, or to receive a sample, please ask for Bob Marley or send an e-mail

Workshops, Webinars and all Professional Development Programs

For more information, registration, course confirmation, or cancellation, please ask for Marie Kelly or send an e-mail

For billing inquiries, please ask for Leanne Erney or send an e-mail

General Inquiries

For general information about ISM, ask for Helen Foster or send an e-mail

For complaints or compliments about our services or products, please send an e-mail to Roxanne Higgins or call ISM at 302-656-4944 and ask for Roxanne.

Insurance

Directors and Officers Liability Insurance including Employment Practices Liability for Non-Profits:

Please contact Andy Bobich or send an e-mail

Directors and Officers Liability Insurance including Employment Practices Liability for privately/closely held For-Profits:

Please contact Andy Bobich or send an e-mail

Employment Practices Liability for For-Profits:

Please contact Andy Bobich or send an e-mail

Field Advisers:

Please direct your question to Kristen Posey or send an e-mail

Flexible Compensation Plan Administration (Section 125 Plans):

For all claims and employee questions, please ask for Linda Geist or send an e-mail

For plan design and compliance issues, please contact Linda Geist or send an e-mail

Group Business Travel Accident Insurance:

Please direct all questions to Lori Leonard or send an email

Group Life and Accidental Death & Dismemberment:

For questions about billing/invoices, booklets, or changes in beneficiary information, ask for Sue Barr-Shepherd or send an e-mail

For questions about claims, please ask for Lori Ann Leonard or send an e-mail

For technical policy questions, please contact Lori Leonard or send an e-mail

Group Long Term Care:

Please direct all questions to Lori Leonard or send an e-mail

Group Long Term Disability (LTD):

For questions about billing/invoices, booklets, or changes in beneficiary information, ask for Sue Barr-Shepherd or send an e-mail

For questions about claims, please ask for Lori Ann Leonard or send an e-mail

For technical policy questions, please contact Lori Leonard or send an e-mail

Group Short Term Disability (STD):

For questions about billing/invoices, booklets, or changes in beneficiary information, ask for Sue Barr-Shepherd or send an e-mail

For questions about claims, please ask for Lori Ann Leonard or send an e-mail

For technical policy questions, please contact Lori Leonard or send an e-mail

Health and Dental Insurance:

For more information, please contact Martin Kelly or send an e-mail

International Student Accident and Health Insurance:

For all marketing inquiries, billing, and claims, please ask for Cindy Levine or send an e-mail

Key Administrator:

Please direct all questions to Martin Kelly or send an e-mail

Risk Management:

Please direct all questions to Martin Kelly or send an e-mail

Student Accident (School Year, Summer Camp and International):

For all marketing inquiries, billing, and claims, please ask for Cindy Levine or send an e-mail

Supplemental Voluntary Group Life Insurance:

Please contact Lori Leonard or send an e-mail

For questions about existing coverage, billing/invoices, booklets, or changes in beneficiary information, ask for Sue Barr-Shepherd or send an e-mail

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