Balance Your Roles as Upper School Dean of Students

Chase Center on the Riverfront • Wilmington, DE




Seats Left: 7

$4,589 Non-Member

Travel and accommodations not included

[$3,901.00 Gold Member]

Registration for workshop has closed

What a phenomenal time! Thank you for the opportunity and for providing the pressure releases and social time to make connections. A week ago, I felt anxious and intimidated by my new job. Now, I still have those feelings, but I know that I have the support of a cohort of amazing leaders all over the country, who are just a phone call, text, or email away.

James Salato, Upper School Dean of Student Life
Franklin Road Academy, TN
Workshop participant 2017

This workshop is specifically for Upper School Deans of Students. We also offer a workshop for Middle School Deans of Students, taking place July 15–18, 2018 in Wilmington, DE.

Your work as Upper School Dean of Students must balance working as an advocate for the students and as a disciplinarian to support the school culture. Explore this position through case studies, role play, small group work, research and presentations, and large group discussions.

Design a custom action plan that you can immediately implement in your school, incorporating peer input as well as proven ISM strategies and resources. Manage every aspect of your ever-growing job and its responsibilities with confidence, keeping students first in everything you do.

Topics Include:

  • Learning about diverse discipline systems—including differing philosophies supporting discipline, legal issues, and ethical concerns
  • Developing a school culture that encourages student engagement through mission-focused decision-making that supports adolescent growth
  • Evaluating your personal leadership style and methods for developing faculty and student leaders in your school community
  • Learning how to enhance your work relationships with colleagues and parents alike, no matter how difficult or complex the situation
  • Discussing the details and benefits of retreats, orientations, honor systems, student leadership programs, and assemblies
  • Creating a crisis management plan
  • Discovering a network of Deans to rely on for policies, ideas, information, and support in the years to come

Who Should Attend:

Upper School Deans of Students should attend.

staff photo susan hazell

Susan E. Hazell, IAP-S, CFRE

ISM Summer Institute Faculty | Director of Development at Ridley College


Susan shares her expertise in development, communications and marketing, admission, alumni and parent relations, and special events. She has been teaching various workshops with ISM for over 15 years and has been teaching in independent and public schools for over 30 years.

Current Role

As Director of Development at Ridley College in St. Catharines, Ontario, Susan:

  • Oversees all elements of fundraising, including annual giving, endowment campaigns, planned giving, and special projects
  • Parent, alumni, and community relations

She holds the Senior Certification through ISM’s International Advancement Program (IAP−S) and has her CFRE designation.

Prior Experience

Before Ridley College, Susan was the Executive Director of Advancement at Collingwood School in West Vancouver, British Columbia. During that time, she built the Advancement Department, including fundraising campaigns, donor recognition and stewardship, communications and marketing, admission, alumni and parent Relations, and special events.

Under her leadership, annual giving increased significantly, both in terms of funds raised and number of donors. She also helmed two successful capital campaigns.

Susan was the Executive Director, Canadian Association of Independent Schools (CAIS) from 2001-2004. During that time, she visited, promoted, and consulted to schools across Canada. Her consulting included workshops on leadership, residential curriculum, crisis management, residential staff and services, staff evaluation/performance reviews, and FORTE Interpersonal Communications.


Susan received her Bachelor of Arts in French and Spanish from Mount Allison University and her Bachelor of Education from Queen’s University.

staff photo jessica clark

Jessica Clark

ISM Summer Institute Faculty | Dean of Student Life at the National Cathedral School for Girls


Jessica shares her experience as a Dean of Students, teacher, sports coach, and dorm parent.

Current Role

As the Dean of Student Life at the National Cathedral School for Girls in Washington, DC, Jessica serves as Dean of Students for grades 9–12. She also spearheads the work of the Center for Ethical Leadership and Service, a role that serves students in grades 4–12, as well as faculty and staff.

Prior Experience

Ms. Clark taught and coached at the Taft School in Connecticut before joining NCS as a biology and chemistry teacher. She became Upper School Dean of Students in 2008; her role shifted in 2014 to Dean of Student Life in conjunction with the establishment of CELS.


Jessica received her bachelor’s degree from Dartmouth College.


7:00–8:30 Registration and Breakfast

8:30–10:15 Session One

10:15–10:30 Break

10:30–12:15 Session Two

12:15-1:15 Lunch with ISM

1:15-3:00 Session Three

3:00-3:15 Break

3:15-5:00 Session Four

5:00-5:30 General Session

5:30-6:00 Reception with ISM

6:00 Dinner with ISM


7:00–8:30 Continental Breakfast

8:30–10:15 Session Five

10:15-10:30 Break

10:30-12:15 Session Six

12:15-1:15 Lunch with ISM

1:15-3:00 Session Seven

3:00-3:15 Break

3:15-5:00 Session Eight

5:00–6:00 Reception with ISM


7:00–8:30 Continental Breakfast

8:30–10:15 Session Nine

10:15-10:30 Break

10:30-12:15 Session Ten

12:15-1:15 Lunch with ISM

1:15-3:00 Session Eleven

3:00-3:15 Break

3:15-5:00 Session Twelve

5:00–6:00 Reception with ISM


7:00–8:30 Continental Breakfast

8:30-10:15 Session Thirteen

10:15-10:30 Break

10:30-12:15 Session Fourteen

12:15-1:15 Lunch with ISM

1:15-3:00 Session Fifteen

3:00-3:15 Break

3:15-5:00 Session Sixteen

5:00–6:00 Reception with ISM


7:00–8:30 Continental Breakfast

8:30-10:15 Session Seventeen

10:15-10:30 Break

10:30-12:00 Session Eighteen/Action Planning

Workshop Location
Chase Center on the Riverfront
815 Justison Dr.
Wilmington, DE 19801

Hotel Location
Westin Wilmington
818 Shipyard Dr.
Wilmington, DE 19801

Group hotel reservation rate of $169 is available until May 25, 2018. Subject to availability. Please wait until the workshop status is 'confirmed' before making your travel and hotel arrangements.

Make your hotel reservations by clicking the RESERVE YOUR ROOM link above or calling 302-654-2900 and letting them know you are with ISM.

The riverfront has a lot to offer you to occupy your downtime after an intense day of professional development training. Follow the river walk for restaurants, the Russell Peterson Wildlife Refuge and the DuPont Environmental Education Center, the Delaware Children's Museum, and Stratosphere Trampoline Park, to name a few.

Take in a movie at the new Penn River Cinema, with not only comfortable stadium seating but also an IMAX theatre. At various times during Summer Institute, the Class A Wilmington Blue Rocks will take to the diamond at the next-door Frawley Stadium. For Planet Fitness members, there is a large facility across from the Westin.

The outstanding River Rock Kitchen is right inside the Westin, but you are also walking distance to the first-class Iron Hill Brewery, Delaware's Big Fish Grill, Timothy's on the Riverfront, Joe's Crab Shack, and Firestone; Udon Thai Cuisine and Del Pez for Mexican; Molly's Ice Cream (sandwiches too!), the Riverfront Market and Harry's Seafood Grill just a little further down the Riverwalk. If you need your fix, yes, there is a Starbucks too...and a Subway.

You can also hop one of the Dart First State Route 12 Riverfront buses ($2 cash) to go to LOMA, or Lower Market Street, for more excellent restaurants we well as the Queen Theatre.

Getting There

By plane and shuttle: Philadelphia International is the closest airport. A shared van shuttle to Wilmington —a 45–60 minute ride, depending on traffic and the number of riders—costs about $35 each way. Visit the del reservation page ( and select click on the Group Code button. Enter 207866 at the bottom in the GROUP ID box. You can reach Delaware Express at 800.648.5466.

You can also use UBER — rates will vary depending on time of day, etc. You can use the Fare Estimator on to determine the fair. Use UberX or UberPOOL for the lowest fares.

Flights to Baltimore (BWI) can be less expensive, but it is an 80-mile trip to Wilmington. A shuttle costs about $125 each way, or you can rent a car at the airport.

By train: There is an Amtrak station in downtown Wilmington. You can request the hotel shuttle for transportation.

By car: Click here for directions from the Philadelphia Airport to the Westin Wilmington.

How will ISM communicate workshop information with me?

It is essential that your school approves the following e-mail addresses from ISM:

You will be receiving all communication—including your confirmation e-mail and access to your workshop's Google Drive account—from these e-mails.

What does my registration fee include?

All workshop materials, breakfasts, lunch or dinner daily, and social hours are included.

What is not included in my registration fee?

Hotel accommodations and travel expenses, other meals not noted.

What should I wear?

Meetings rooms are generally cold, as temperature control in meeting spaces and large convention centers is difficult. Please bring a sweater, jacket, or sweatshirt.

Summer temperatures average mid-80s to a low of 65. It can get quite hot—into the 90s—and humid. The classrooms and guest rooms are usually comfortable, but you may want to dress in layers in case the rooms are too warm or too cool for you. Dress is casual. Wear whatever is comfortable—jeans, sweat shirts, sweaters, etc. For current weather conditions, we recommend checking

What should I bring?

You’ll receive a letter from your workshop instructor letting you know what to bring. However, please bring a laptop or tablet for online access.

Where can I work out?

The Westin has a state-of-the-art fitness room and an exercise pool. Planet Fitness members can walk across the hotel parking lot to the expansive Riverfront Planet Fitness facility. The Riverwalk provides an excellent running and walking path as well.

Can my special dietary requirements be met?

Absolutely. Just give the Workshops Department a call at 302-656-4944, and we'll make sure your needs are accommodated.

How much free time will I have?

There are periods before, between, and after workshop sessions for relaxation, recreation, and networking.

Should I need medical or dental attention, where should I go?

Should you need medical attention in a non-emergency, notify ISM staff and the hotel staff. The hotel can recommend what facilities are available, and may be able to supply transportation. In an emergency, call 911.

Confirmation Policy

We will correspond with you through e-mail as soon as your workshop is confirmed, no later than two weeks prior to its beginning. Occasionally, we may be forced to cancel an unconfirmed, scheduled workshop due to insufficient registration. So we ask that you do not make non-refundable travel arrangements until you receive notice that your workshop is confirmed. (ISM will not be responsible for any change/cancellation charges assessed by your airline or travel agent.)

Cancellation Policy

If circumstances change and you cannot attend the workshop, you must confirm your cancellation in writing via fax (302-656-0647) or email ( If you do so at least 10 business days prior to the start of the workshop, you can request a full refund of monies paid. Thereafter, but prior to the first day of the course, we will refund you all but $600. If you do not cancel in writing prior to the start date of the course, you will forfeit the entire workshop fee.

If you enroll using Consortium Credits, and cancel your attendance in writing at least 10 days prior to the start date of the workshop, all Credits will be returned to your school. Thereafter, but prior to the first day of the course, if you cancel, all but two of the Credits will be returned to your school. (You have the option of buying back those two Credits for $600.)

If you do not cancel in writing prior to the start date of the course, your school loses all the Consortium Credits used for payment.

Please note that non-payment of tuition does not constitute a cancellation. Failure to appear does not constitute a cancellation.

*We DO NOT accept enrollments from consultants.

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