Business and Operations Academy

Westin St. Louis • St. Louis, MO
EXPERIENCED
?

25

OCT

22

OCT
Status: CONFIRMED
Seats Left: 5
Certification Credits: 40 BCP

$4,985 Non-Member

Travel and accommodations not included

[$4,238.00 Gold Member]

This was truly a career changing week! The mentors are inspiring and the topics were very pertinent to my challenges. From start to finish, the academy was filled with top-notch instruction from mentors, relevant discussions with fellow attendees, and self reflection.

Tina Farnsworth, Director of Finance
Wyndcroft School, PA

Bring your team! Each additional person from your school pays only $3,616 tuition. Call 302-656-4944 to register.

As an experienced business officer in a private-independent school, you know how to do your job. But you always strive to do it even better—for your school, for your team, and for yourself.

The ISM Business and Operations Academy is the right place for you to elevate your skills. How is this experience different from other conferences? Participants will:

  • Develop an action plan with guidance from your expert mentor that will be peer-reviewed and ready to launch when you return to your school
  • Take deep dives into specific job functions — choose from topics that cover the accounting, finance, business management and organization, economics, management services, personnel/human resources, and communications and marketing fields of study
  • Use your own school's data as you work with new tools to support efficiency and sustainability
  • Gain research-proven ISM tips, tools, and tactics
  • With a 7-to-1 student/faculty ratio, learn in an intimate setting
  • Build a network that will serve as your peer support after you go home
  • Have daily access to ISM consultants during the Academy
  • Gain confidence in your knowledge of best practices, and position yourself as an expert decision-maker at your school.

Who Should Attend: This is the ideal opportunity for CFOs, Business Managers, Operations Managers, and School Heads with three years experience to build bridges to success.

Bring your team: You may come as individuals with different job responsibilities, but you will leave as strategic partners.

CPE Certified Course by Independent School ManagementParticipants may earn up to 15 CPE credit
For information about continuing education credits, visit the CPE tab.

Additional Information

  • Program level: Overview
  • Prerequisite: Three of more years experience in business management/operations
  • Advanced Preparation: See "What to Bring" list. Each attendee will receive this list upon registration as well.
  • Fields of Study: Sessions are offered in these fields of study: Accounting, Business Management & Organization, Economics, Finance, Management Services, Personal Development, and Personnel/Human Resources. See Sessions tab for details—each session is marked with field of study, credits, objectives, and advance preparation.
  • Delivery Method: Group Live
  • See Policies tab for Record Retention, Tuition, Complaint Resolution, Cancellation, Course Update, and Refund policies.

Sunday, October 22, 2017

3:00-5:00 Registration and Refreshments
5:00 Welcome and Introductions
5:15 Keynote: The First Step—Mission
6:00-7:30 Reception/Dinner and Mentor Group

Monday, October 23, 2017

7:30-8:30 Breakfast
8:30-8:45 Break
8:45-10:00 Mentor Groups and Action Planning—Your Personal Mission—Choosing Your Schedule and Loading the App
10:00-10:30 Break
10:30-12:30 Calculating Your Financial Stability Markers: Where Does Your School Stand? Required Course The Ins and Outs of Hiring, Firing, Training, Onboarding and Benefits Crisis Management: How to Manage and Survive a Crisis
12:30-1:15 Lunch
1:15-2:00 Keynote: Circle Theory and Pricing Your Mission
2:00-2:30 Break
2:30-4:30 Strategic and Strategic Financial Planning Required Course Calculating Your Financial Stability Markers: Where Does Your School Stand? Required Course
4:30-5:00 Mentor Groups and Action Planning
5:15 Reception

Tuesday, October 24, 2017

7:30-8:30 Breakfast
8:30-8:45 Break
8:45-10:45 Strategic and Strategic Financial Planning Required Course Using and Communicating Your Strategic Financial Plan The Ins and Outs of Hiring, Firing, Training, Onboarding and Employee Benefits

Crisis Management: How to Manage and Survive a Crisis

10:45-11:15 Break
11:15-12:30 Build That Development and Business Office Bridge In-house vs. Outsourcing: To Do or Not To Do Non-traditional Revenue Generators: Help Close the "Gap"! Tuition Setting: The Hows and Whys
12:30-1:15 Lunch
1:15-3:15 Protect andPreserve Renovate—Assessing and Maintaining Your Facilities Financial Aid: Creating a Mission-Appropriate Program Effective Private-Independent School Faculty Compensation Structures
3:15-3:30 Break
3:30-4:15 Keynote
4:15-5:30 Mentor Groups and Action Planning
5:30 Reception

Wednesday, October 25, 2017

7:30-8:30 Breakfast
8:30-8:45 Break
8:45-10:00 Effective Financial Asset Management Charting a Vision for Your Campus: Master Planning and Capital Projects Dealing with Difficult Situations and Negotiation Skills for Business Officers Tuition Setting: The Hows and Whys
10:00-10:30 Break
10:30-12:30 Using and Communicating Your Strategic Financial Plan Financial Aid: Deep Dive Into the Award Process

Effective Private-Independent School Faculty Compensation Structures

Financial Statements: Options, Opportunities, and Analysis

12:30-1:45 Lunch and Roundtable
2:00-3:30 Mentor Group—Final Presentation
3:30-4:00 Closing Session
4:00 Networking Reception (Optional)

Monday Workshops 10:30 am – 12:30 pm

Calculating Your Financial Stability Markers: Where Does Your School Stand?

Date: Monday, October 23, 2017
Time: 10:30 am–12:30 pm Time: 2:30–4:30 pm
Instructor: Karen Illig, BCP-E
CPE Credits: 2.4
Field of Study: Finance—Technical Program Level: Overview Designed for: All attendees

Overview: This session is required.* You will learn how to calculate YOUR SCHOOL’s financial Stability Markers. Overall, there are 18 Markers, each of which correlate strongly with a private-independent school’s ability to sustain excellence over time. These Markers combine to produce critical variables such as the interrelation of “Cash, Debt and Endowment” and “Hard vs. Soft Income.” You will learn what “The 18” are, why they are important, how to calculate them using your school’s data, and what your results indicate. Knowing this data will help you determine your school’s strategic market position and guide your leadership team when implementing mission-appropriate initiatives and strategic planning.

Objectives: At the end of this session you will be able to:

  • Identify the 18 ISM Stability Markers
  • Calculate the markers using your own data
  • Understand what the results indicate about your school’s viability
  • Take away and use the provided financial Stability Marker dashboard

Prerequisites: What to Bring

  • Recent Audit/Financial Statement with Balance Sheet
  • Current and Past Operating Budget
  • Cash Reserve Level
  • Debt Level
  • Technology Budget
  • Professional Development Budget
  • Capital/Plant Reserve Budget
  • BOA alumni who have taken this course may opt for an alternative with mentor consent.

Crisis Management: How to Manage and Survive a Crisis

Date: Monday, October 23, 2017 Date: Tuesday, October 24, 2017
Time: 10:30 am–12:30 pm Time: 8:45–10:45 am
Instructor: Toni Boyd, BCP-E
CPE Credits: 2.4
Field of Study: Management Services Program Level: Overview Designed for: Business Officers

Overview: Major incidents at schools continue to make headlines across the country, leading to questions about school security from parents, teachers, and governing boards. Yet this is only one area of risk facing schools. This workshop, for business professionals operating “in the trenches,” will walk you through preparing your administrative team, teachers, and campus for a crisis. This session will conclude with a tabletop exercise designed to help you “think on your feet” as you participate in and react to a progressive scenario developing on a school campus. You will leave the session with a flurry of practical tips you can immediately implement when you return to campus.

Objectives: At the end of this session you will able to:

  • Develop a crisis plan for your school
  • Be able to walk your administrative team, teachers, and campus through a training situation

Prerequisites: None

Developing a More Effective Human Resources Department

Date: Monday, October 23, 2017 Date: Tuesday, October 24, 2017
Time: 10:30 am–12:30 pm Time: 8:45–10:45 pm
Instructor: Jerry Chambers, BCP-E
CPE Credits: 2.4
Field of Study: Personnel/Human Resources Program Level: Overview Designed for: Heads of School, Business Officers, HR Managers

Overview In this course, you will learn how to be strategic in getting and retaining the best employees that align with your school’s mission and vision. We will discuss the complete life cycle of events in Human Resources from start to finish. We will cover:

  • Recruiting/Interviewing/Hiring
  • Onboarding
  • Policies and Procedures
  • Employee Benefits, Salary & Rewards
  • Performance Evaluation
  • Professional Development
  • Employee Programs & Communications
  • Complaint Resolution
  • Corrective Action
  • Termination
  • Retirement/Resignation

Objectives: At the end of this session you will able to

  • Have a greater understanding of the HR process from start to finish
  • Gain insight on how to recruit and retain the best employees
  • Strengthen the onboarding and training program for your employees
  • Learn how to be strategic with your HR department

Prerequisites: What to Bring

  • Copy of your onboarding processr
  • Copy of your Performance Improvement Plan (PIP)
  • Copy of your exit interview questions
  • Copy of your school’s benefit package?

Monday Workshops 2:30–4:30 pm

Calculating Your Financial Stability Markers: Where Does Your School Stand?

Date: Monday, October 23, 2018
Time: 10:30-12:30 pm Time: 2:30-4:30 pm
Instructor: Karen Illig, BCP-E
CPE Credits: 2.4
Field of Study: Finance—Technical Program Level: Overview Designed for: All attendees

Overview: This session is required.* You will learn how to calculate YOUR SCHOOL’s financial Stability Markers. Overall, there are 18 Markers, each of which correlate strongly with a private-independent school’s ability to sustain excellence over time. These Markers combine to produce critical variables such as the interrelation of “Cash, Debt and Endowment” and “Hard vs. Soft Income.” You will learn what “The 18” are, why they are important, how to calculate them using your school’s data, and what your results indicate. Knowing this data will help you determine your school’s strategic market position and guide your leadership team when implementing mission-appropriate initiatives and strategic planning.

Objectives: At the end of this session you will be able to:

  • Identify the 18 ISM Stability Markers
  • Calculate the markers using your own data
  • Understand what the results indicate about your school’s viability
  • Take away and use the provided financial Stability Marker dashboard

Prerequisites: What to Bring

  • Recent Audit/Financial Statement with Balance Sheet
  • Current and Past Operating Budget
  • Cash Reserve Level
  • Debt Level
  • Technology Budget
  • Professional Development Budget
  • Capital/Plant Reserve Budget
  • BOA alumni who have taken this course may opt for an alternative with mentor consent.

Strategic and Strategic Financial Planning

Date: Monday, October 23, 2018 Date: Tuesday, October 24, 2017
Time: 2:30-4:30 pm Time: 8:45-10:45 pm
Instructor: Terry L. Moore, BCP-E
CPE Credits: 2.4
Field of Study: Finance Program Level: Intermediate Designed for: All attendees

Overview: This course is required.* The prerequisite course is Calculating Your Financial Stability Markers. Strategic Planning is probably required by your accrediting body. Having a plan that works is the important thing – and helping the Board and leadership understand the interplay of the plan and the budget isn’t as difficult as you think. During this workshop we’ll demonstrate a proven and effective financial planning model that will create a simple plan, making your strategic plan a valued institutional asset. (You will be assigned a block for this required course.)

Objectives: At the end of this session you will be able to:

  • Use a 13-line planning financial planning model to go with your school’s strategic plan
  • Communicate effectively the interplay between plan and budget
  • Take away a working strategic financial plan model

Prerequisites: What to Bring

  • Calculating Your Financial Stability Markers session
  • Current operating budget and financial statements
  • *BOA alumni who have taken this course, or attendees who have taken ISM's Strategic Financial Planning workshop within the last 3 years may opt for an alternative with mentor consent

Tuesday Workshops 8:45–10:45 am

Crisis Management: How to Manage and Survive a Crisis

Date: Monday, October 23, 2017 Date: Tuesday, October 24, 2017
Time: 10:30 am–12:30 pm Time: 8:45–10:45 am
Instructor: Toni Boyd, BCP-E
CPE Credits: 2.4
Field of Study: Management Services Program Level: Overview Designed for: Business Officers

Overview: Major incidents at schools continue to make headlines across the country, leading to questions about school security from parents, teachers, and governing boards. Yet this is only one area of risk facing schools. This workshop, for business professionals operating “in the trenches,” will walk you through preparing your administrative team, teachers, and campus for a crisis. This session will conclude with a tabletop exercise designed to help you “think on your feet” as you participate in and react to a progressive scenario developing on a school campus. You will leave the session with a flurry of practical tips you can immediately implement when you return to campus.

Objectives: At the end of this session you will able to:

  • Develop a crisis plan for your school
  • Be able to walk your administrative team, teachers, and campus through a training situation

Prerequisites: None

The Ins and Outs of Hiring, Firing, Training, On-Boarding, and Employee Benefits

Date: Monday, October 23, 2017 Date: Tuesday, October 24, 2017
Time: 10:30 am–12:30 pm Time: 8:45–10:45 pm
Instructor: Jerry Chambers, BCP-E
CPE Credits: 2.4
Field of Study: Personnel/Human Resources Program Level: Overview Designed for: Heads of School, Business Officers, HR Managers

Overview: Join us for some practical advice and technical guidance in the HR arena. Learn how to handle situations and grey areas confidently. Develop a training and onboarding program for your employees. Benefits are an important part of the hiring process and could be a deal breaker. Let’s discuss how to put together an attractive benefits package and effectively communicate it. We will cover:

  • Hiring Process: Start to Finish
  • Letting an Employee Go – Recommendations
  • Training and Onboarding Employees
  • Benefit Selection and Administration
  • Policies and Procedures

Objectives: At the end of this session you will able to:

  • Use a sample of a well-negotiated benefits package to guide you through the process
  • Develop a training and onboarding program for your employees

Prerequisites: What to Bring

  • Copy of your school’s benefit package

Strategic and Strategic Financial Planning

Date: Monday, October 23, 2018 Date: Tuesday, October 24, 2017
Time: 2:30-4:30 pm Time: 8:45-10:45 pm
Instructor: Terry L. Moore, BCP-E
CPE Credits: 2.4
Field of Study: Finance Program Level: Intermediate Designed for: All attendees

Overview: This course is required.* The prerequisite course is Calculating Your Financial Stability Markers. Strategic Planning is probably required by your accrediting body. Having a plan that works is the important thing – and helping the Board and leadership understand the interplay of the plan and the budget isn’t as difficult as you think. During this workshop we’ll demonstrate a proven and effective financial planning model that will create a simple plan, making your strategic plan a valued institutional asset. (You will be assigned a block for this required course.)

Objectives: At the end of this session you will be able to:

  • Use a 13-line planning financial planning model to go with your school’s strategic plan
  • Communicate effectively the interplay between plan and budget
  • Take away a working strategic financial plan model

Prerequisites: What to Bring

  • Calculating Your Financial Stability Markers session
  • Current operating budget and financial statements
  • *BOA alumni who have taken this course, or attendees who have taken ISM's Strategic Financial Planning workshop within the last 3 years may opt for an alternative with mentor consent

Using and Communicating Your Strategic Financial Plan

Date: Tuesday, October 24, 2017 Date: Wednesday, October 25, 2017
Time: 8:45-10:45 am Time: 10:30 am—12:30 pm
Instructor: Lee Jones, BCP-E
CPE Credits: 2.4
Field of Study: Finance—Technical Program Level: Overview Designed for: Business Officers

Overview: So you’ve developed a strategic financial plan – now how do you insure that you use this to guide decision-making? We will explore ways to integrate your strategic planning document with your long-term budget plan, current and forecast financial statements, and more. Then we will discuss using dashboards effectively to communicate with key stakeholders (Board, Finance Committee, donors, senior leadership). The goal is to have one comprehensive document that remains current and provides the answers to strategic financial questions. You will have time to begin creating your document with your school’s data (if available) or can use a provided template. Components to be integrated include:

  • Long term budget plan
  • Cash flow forecast
  • Enrollment projection
  • Capital project funding and budget planning
  • Personnel needs and analysis
  • Debt service analysis
  • Reserve funding analysis

Objectives: At the end of this session you will able to:

  • Use your strategic financial plan for tuition setting based on established target(s)
  • Integrate your planning document with your long-term budget plan and current and forecast financial statements
  • Created integrated dashboards and use them effectively to communicate with key stakeholders
  • Management scenarios and conduct sensitivity analysis

Prerequisites: None

Tuesday Workshops 11:15 am–12:30 pm

How To Build That Development and Business Office Bridge

Date: Tuesday, October 24, 2017
Time: 11:15 am-12:30 pm
Instructor: Karen Illig, BCP-E
CPE Credits: 1.5
Field of Study: Business Management and Organization Program Level: Overview Designed for: Heads of School and all Business Officers

Overview: Creating and sustaining an effective, collegial working relationship between the Business Office and Development Office is crucial to not only delivering the mission of your school, but reporting accurate donor financials. You and your Business Office can be a key supporter of a “culture of philanthropy” along with the Development Office. Learn how to forge a closer partnership and mutually supportive working group by understanding ISM’s Donor Cycle and Comprehensive Development Model. Learn how schools are successfully reaching donors with the assistance of business officers and undertaking “joint asks.” Learn the latest trends in who is giving and how this impacts both Development and Business Office financial results.

Objectives: At the end of this session you will be able to:

  • Build the bridge between the Business office and the Development Office for a collegial working relationship using the ISM Donor Cycle and the Comprehensive Development Model
  • Work with the Development office to communicate accurate donor financials
  • Understand the latest trends in giving

Prerequisites: None

In-house or Outsourcing Services: To Do or Not To Do

Date: Wednesday, October 25, 2017
Time: 8:45-10 am
Instructor: Janet Koller, BCP-E
CPE Credits: 1.5
Field of Study: Finance Program Level: Overview Designed for: Business Officers

Overview: Has your Board or Head of School ever asked why the school provides food service in-house versus outsourcing or vice versa? Are you in the transportation or education business or both? What do other schools do? We will discuss key factors to consider in evaluating the alternatives for delivery of various services within a school community. Then, we will review issues to consider in establishing agreements for outsourced services and ongoing management strategies.

Objectives: At the end of this session you will able to:

  • Use evaluation and reference tools for assessing services with potential for outsourcing and comparing service proposals

Prerequisites: None

Non-Tuition Revenue Generators: Help Close the Gap!

Date: Tuesday, October 24, 2017
Time: 11:15 am–12:30 pm
Instructor: Jerry Chambers, BCP-E
CPE Credits: 1.5
Field of Study: Finance Program Level: Overview Designed for: Business Officers

Overview: As a Business Officer one of your most important responsibilities is managing the "gap”— the difference between your school's net income minus expenses to educate your students. This session we will discuss best practices on controlling the gap as well ways to generate revenue, other than normal tuition, to close the gap.

Objectives: At the end of this session you will able to:

  • Determine what your school’s “gap” is —net income minus expenses to education your students
  • Measure your school’s “gap”
  • Recognize benefits of reducing the “gap”
  • Consider instituting several non-tuition revenue generators to reduce the “gap”

Prerequisites: None

Tuition Setting – The Hows and Whys

Date: Tuesday, October 24, 2018 Date: Wednesday, October 25, 2017
Time: 11:15 am-12:30 pm Time: 8:45-10:00 am
Instructor: Lee Jones, BCP-E
CPE Credits: 1.5
Field of Study: Economics—Technical Program Level: Intermediate Designed for: All attendees

Overview: The tuition-setting process can be one of the most challenging tasks you face each year – one which is critically important, as it dictates the budget you will have for executing your strategic plan. In this session, we’ll focus on how the following factors should impact your tuition:

  • Price elasticity study findings
  • Your value proposition
  • The differences between price and product/process schools
  • Hard income coverage ratio target

We’ll also cover the nuts and bolts of the process, including timelines, building consensus with key stakeholders, and communicating the new tuition rates positively.

Objectives: At the end of this session you will be able to:

  • Consider price elasticity study findings and your value proposition as part of the tuition-setting process
  • Identify if your school is a price, product, or process school
  • Determine the hard income coverage ratio target for your school
  • Build timelines, work with stakeholders, and communicate new tuition rates positively

Prerequisites: None

Tuesday Workshops 1:15–3:15 pm

Effective Private-Independent School Faculty Compensation Structures and Evaluation

Date: Tuesday , October 24, 2017 Date: Wednesday, October 25, 2017
Time: 1:15–3:15 pm Time: 10:30 am—12:30 pm
Instructor: Terry L. Moore, BCP-E
CPE Credits: 2.4
Field of Study: Personnel/Human Resources Program Level: Overview Designed for: Heads of School, Business Officers, HR Managers

Overview: Getting and keeping great faculty is fundamental to high performing schools. Compensation is becoming more competitive and the old structures have failed. You’ll learn how to effectively implement a merit- based pay system and how faculty evaluation should be done to be legally compliant and effective.

Objectives: At the end of this session you will able to:

  • Understand the faculty trends and the differences between New Gens and Baby Boomers
  • Understand the complexity of older managers working with younger workers
  • Know the current trends in the teaching profession
  • Know three types of compensations structures and their pros and cons
  • Understand the broadbanding model of compensation
  • Know the four situations that must be in place to successfully incorporate broadbanding
  • Make sure everyone understands the concepts and address and lingering questions

Prerequisites: None

Financial Aid: Creating a Mission Appropriate Program

Date: Tuesday, October 24, 2017
Time: 1:15-3:15 pm
Instructor: Janet Koller, BCP-E
CPE Credits: 2.4
Field of Study: Management Services Program Level: Overview Designed for: Business Officers

Overview: In this session, we will explore the various goals a financial aid program can help a school achieve. Based upon that foundation, we will discuss how to create a financial aid program that can be an important asset in delivering upon a school’s mission and sustaining viability. We will walk through a process to establish a Board- level financial aid policy to provide direction to the Financial Aid Committee for program administration. Building upon that policy, we will delve into creating an annual report to evaluate the effectiveness of the financial aid program. At the conclusion of this program, you will have the tools to lead your school through the process of developing mission appropriate policies and reporting on implementation results.

Objectives: At the end of this session you will able to:

  • Use the provided financial aid policy outline to guide the process for your school
  • Develop key recommendations and questions for further discussion with your school eladership
  • Use key metrics to analyze for financial aid program effectiveness and trends

Prerequisites: What to Bring

  • School mission statement and related documents, if any, such as Core Values, Tenets, etc.

Protect and Preserve – Assessing and Maintaining Your Facilities

Date: Tuesday, October 24, 2017
Time: 1:15–3:15 pm
Instructor: Karen Illig, BCP-E
CPE Credits: 2.4
Field of Study: Management Services Program Level: Overview Designed for: Business Officers

Overview: Your facilities are one of your largest assets – both in time and money; they should support your mission, be conducive to student learning and reflect your school’s high standards.. This course will help you view your physical plant and grounds from a fresh perspective. We will examine your current “state of affairs” including building compliance, deferred maintenance, facility audits, campus appraisals, and proper maintenance scheduling. We will discuss simple, creative ways to report your Capital/Plant Reserve budget to your Board and discuss how fully funding depreciation can be your strategic friend. You will also learn how to start a PPRRSM or Plant Reserve fund and how to keep preserve it.

Objectives: At the end of this session you will able to:

  • Use the provided one-page Capital Budget/Spend Report Format Facilities Committee and Board and a one-page Capital Project Status Update Form for your Facilities Committee
  • Determine how fully funding depreciation can help your school strategically
  • Start a PPRRSM or Plant Fund Reserve and how to preserve it

Prerequisites: None

Wednesday Workshops 8:45–10:00 am

Charting a Vision for Your Campus: Master Planning and Capital Projects

Date: Wednesday, October 25, 2017
Time: 8:45-10 am
Instructor: Janet Koller, BCP-E
CPE Credits: 1.5
Field of Study: Finance Program Level: Overview Designed for: Business Officers and Facilities Managers

Overview: A Campus Master Plan is a physical reflection of your school’s strategic plan and mission. This living document examines all aspects of your school’s physical environment and gives a narrative of the guideposts toward campus growth and improvement while being true to your school’s mission. In this session, we will walk through the process of creating a Campus Master Plan, including key decision points along the path. We will discuss alternative paths to creating a Campus Master Plan, engaging an outside firm to assist in the process, determining who should have input and Plan implementation. Leave with an outline of key steps in the process of creating a Campus Master Plan and related reference and sample materials

Objectives: At the end of this session you will able to:

  • Navigate through the process to a Campus Master Plan, and know the key decision points along the way using the tools provided
  • If working with an outside firm, identify appropriate individuals at your school who should have input during the process

Prerequisites: None

Dealing With The Difficult Situations and Negotiation Skills for Business Officers

Date: Wednesday, October 25, 2017
Time: 8:45-10 am
Instructor: Jerry Chambers, BCP-E
CPE Credits: 1.5
Field of Study: Personal Development Program Level: Overview Designed for: Business Officers

Overview: Business professionals are often struck with communicating the difficult decisions, whether it be with parents, faculty, or other stakeholders. This session we will look at several scenarios that happen during the school year and how to communicate the difficult effectively. Also, how well you negotiate vendor pricing, new employee contracts, employee benefit plans and other major agreements can be the difference of you meeting your school’s financial goals. You will learn the best principles to negotiate great agreements that help you meet your goals and leave all parties involved satisfied. We will also look at different scenarios where you can use these skills to benefit you and your school.

Objectives: At the end of this session you will able to:

  • Use a simple step-by-step process to resolve conflict
  • Understand a 100-day collection process
  • Use new conflict-resolution skills
  • Effectively communicate delinquent accounts, tuition increases, financial shortcomings
  • Effectively communicate the firing of a staff or faculty member or employee misconduct that hits the media
  • Develop thorough RFPs and negotiate vendor agreements
  • Use new negotiating skills for employee contracts, for collecting from parents who leave the school; and for employee benefits plans with brokers/providers

Prerequisites: None

Effective Financial Asset Management

Date: Wednesday, October 25, 2017
Time: 8:45-10 am
Instructor: Toni Boyd, BCP-E
CPE Credits: 1.5
Field of Study: Finance Program Level: Overview Designed for: Business Officers

Overview: As a Business Officer, one of your key responsibilities is to ensure that your school's financial assets are safe and secure. This includes cash and equivalents, endowment funds, and receivables. How can you maintain security while still putting your assets to work for you? In this session, we will review the need for comprehensive treasury management and investment policies and how to develop or improve yours. We will also discuss effective receivable management including collection tools. Topics covered will include:

  • Purpose of investment policies
  • Risk tolerance and asset allocation
  • Establishing and defining the role of the investment committee
  • Choosing an investment manager
  • Review sample investment policies (customize for your school)
  • Why effective AR management is critical
  • Accounts receivable management strategies
  • Collection policies and methods
  • Review sample collection communication tools (customize for your school)

Objectives: At the end of this session you will able to:

  • Apply comprehensive treasury management to your business office operations
  • Use provided sample investment policies, asset allocation options, collection policies, and collection letters to customize for your school

Prerequisites: What to Bring

  • Your school’s investment policy (if you have one)
  • Your school’s collection policy (if you have one)

Tuition Setting – The Hows and Whys

Date: Tuesday, October 24, 2018 Date: Wednesday, October 25, 2017
Time: 11:15 am-12:30 pm Time: 8:45-10:00 am
Instructor: Lee Jones, BCP-E
CPE Credits: 1.5
Field of Study: Economics—Technical Program Level: Intermediate Designed for: All attendees

Overview: The tuition-setting process can be one of the most challenging tasks you face each year – one which is critically important, as it dictates the budget you will have for executing your strategic plan. In this session, we’ll focus on how the following factors should impact your tuition:

  • Price elasticity study findings
  • Your value proposition
  • The differences between price and product/process schools
  • Hard income coverage ratio target

We’ll also cover the nuts and bolts of the process, including timelines, building consensus with key stakeholders, and communicating the new tuition rates positively.

Objectives: At the end of this session you will be able to:

  • Consider price elasticity study findings and your value proposition as part of the tuition-setting process
  • Identify if your school is a price, product, or process school
  • Determine the hard income coverage ratio target for your school
  • Build timelines, work with stakeholders, and communicate new tuition rates positively

Prerequisites: None

Wednesday Workshops 10:30 am–12:30 pm

Effective Private-Independent School Faculty Compensation Structures and Evaluation

Date: Tuesday , October 24, 2017 Date: Wednesday, October 25, 2017
Time: 1:15–3:15 pm Time: 10:30 am—12:30 pm
Instructor: Terry L. Moore, BCP-E
CPE Credits: 2.4
Field of Study: Personnel/Human Resources Program Level: Overview Designed for: Heads of School, Business Officers, HR Managers

Overview: Getting and keeping great faculty is fundamental to high performing schools. Compensation is becoming more competitive and the old structures have failed. You’ll learn how to effectively implement a merit- based pay system and how faculty evaluation should be done to be legally compliant and effective.

Objectives: At the end of this session you will able to:

  • Understand the faculty trends and the differences between New Gens and Baby Boomers
  • Understand the complexity of older managers working with younger workers
  • Know the current trends in the teaching profession
  • Know three types of compensations structures and their pros and cons
  • Understand the broadbanding model of compensation
  • Know the four situations that must be in place to successfully incorporate broadbanding
  • Make sure everyone understands the concepts and address and lingering questions

Prerequisites: None

Financial Aid: A Deep Dive Into the Awarding Process

Date: Wednesday, October 25, 2017
Time: 10:30-12:30 pm
Instructor: Janet Koller, BCP-E
CPE Credits: 2.4
Field of Study: Management Services Program Level: Overview Designed for: Business Officers

Overview: This is a hands-on practical workshop with both common and unusual financial aid application scenarios. During this session we’ll review different financial aid award cycles and award calculation policies to develop. Then, we will discuss how to actually determine the amount a family can afford to pay for tuition. We will discuss strategies for dealing with unusual family financial situations, including activities involving the review of aid applications. We will review sample communication pieces to assist in the award process. At the conclusion of this session, you will have gained exposure to a variety of policies and issues involved in the determination of financial aid awards, as well as a variety of techniques and sample documents to assist in your school’s awarding process.

Objectives: At the end of this session you will able to:

  • Apply provided same award calculation policies, techniques and communication pieces for to your school’s financial aid process
  • Develop effective communications to assist in the award process

Prerequisites: What to Bring

  • If available, existing financial aid policy and award calculation policies.
  • Your pressing questions/challenges about the financial aid awarding process!

Financial Statements: Options, Opportunities and Analysis

Date: Wednesday, October 25, 2017
Time: 10:30-12:30 pm
Instructor: Toni Boyd, BCP-E
CPE Credits: 2.4
Field of Study: Accounting Program Level: Overview Designed for: All attendees

Overview: In this session you’ll use your financial information and audited financial statements to discover and discuss your financial presentation options, communicating your financial results and analyzing and benchmarking what is really important for your future.

Objectives—At the end of this session you will be able to:

  • Apply comprehensive treasury management to your business office operations
  • Understand the importance of risk tolerance and asset allocation
  • Create or improve school's policy customizing provided sample policies
  • Establish and define the role of the investment committee; choose the best investment manager for school
  • Use provided AR management strategies effectively
  • Set effective collection policies and customize communication tools for school

Prerequisites: What to Bring

  • TBD

Using and Communicating Your Strategic Financial Plan

Date: Tuesday, October 24, 2017 Date: Wednesday, October 25, 2017
Time: 8:45-10:45 am
Instructor: Lee Jones, BCP-E
CPE Credits: 2.4
Field of Study: Finance—Technical Program Level: Overview Designed for: Business Officers

Overview: So you’ve developed a strategic financial plan – now how do you insure that you use this to guide decision-making? We will explore ways to integrate your strategic planning document with your long-term budget plan, current and forecast financial statements, and more. Then we will discuss using dashboards effectively to communicate with key stakeholders (Board, Finance Committee, donors, senior leadership). The goal is to have one comprehensive document that remains current and provides the answers to strategic financial questions. You will have time to begin creating your document with your school’s data (if available) or can use a provided template. Components to be integrated include:

  • Long term budget plan
  • Cash flow forecast
  • Enrollment projection
  • Capital project funding and budget planning
  • Personnel needs and analysis
  • Debt service analysis
  • Reserve funding analysis

Objectives: At the end of this session you will able to:

  • Use your strategic financial plan for tuition setting based on established target(s)
  • Integrate your planning document with your long-term budget plan and current and forecast financial statements
  • Created integrated dashboards and use them effectively to communicate with key stakeholders
  • Management scenarios and conduct sensitivity analysis

Prerequisites: None

Business & Operations Academy Faculty

In addition to ISM Consultants, we are privileged to bring together distinguished members of the private-independent school business and operations community as faculty members and advisers for the Academy.

Our faculty members exhibit exceptional leadership capacities serving a broad range of independent schools, and are recognized by their peers as exemplary members of our profession.

They share, learn, and enhance leading-edge theory and practice in finance and operations. They serve as models for our collaboration with schools in all areas of private school management. You will benefit from the depth and breadth of their experience, while addressing the issues you face at your school.

Terry Moore, BCP-E

ISM Executive Consultant
Independent School Management
1316 N. Union St.
Wilmington, DE 19806
(302) 656-4944 main
(302) 656-4944 x130 direct
tmoore@isminc.com

Toni Boyd, BCP-E

Vice President of Finance and Operations
Westminster Schools
1424 West Paces Ferry Rd. NW
Atlanta, GA 30327
(404) 609-6211 main
toniboyd@wesminster.net

Jerry Chambers, BCP-E

Chief Financial Officer
The First Academy
2667 Bruton Blvd.
Orlando, FL 32805
(407) 206-8600 main
(407) 206-8639
jerrychambers@thefirstacademy.org

Karen Illig, BCP-E

Vice President of Finance and Support Services
Pine Crest School
1501 NE 62nd St.
Ft. Lauderdale, FL 33334
(954) 492-4100 main
karen.illig@pinecrest.ed

Lee Jones, BCP-E

Director of Finance
Regents School of Austin
323- Travis Country Circle
Austin, TX 78735
(512) 899-8095 main
(512) 899-8095 Ext. 150 Direct
ljones@regentsaustin.org

Janet Koller, CPA, BCP-E

Vice President, Finance and Operations
Chaminade College Preparatory School
10210 Oakdale Ave.
West Hills, CA 91311-3533
(818) 360-4211 main
(818) 366-9284 direct
JKoller@chaminade.org


So that you can work with your own school's data, bring the following documents with you (or have electronic access to them):

  • Recent audit/financial statement with balance sheet
  • Current and past operating budget
  • Cash reserve level
  • Debt level
  • Technology budget
  • Professional development budget
  • Capital/plant reserve budget
  • School mission statement and related documents, if any, such as Core Values, Tenets, etc
  • Copy of your school’s benefit package
  • School’s investment policy (if you have one)
  • School’s collection policy (if you have one)

Workshop Location
Westin St. Louis
811 Spruce St.
St. Louis, MO 63102
314-621-2000

Group hotel reservation rate of $169 is available until September 25, 2017. Subject to availability. Please wait until the workshop status is 'confirmed' before making your travel and hotel arrangements.

Here's your chance to check The Gateway Arch off your bucket list!

St. Louis, the Gateway City on the Mississippi River, is world-class and walkable, with the largest number of free museums west of Washington, DC. St. Louis' centralized location makes it easy to get to and easy to get around in.

The Gateway Arch looms over the revitalized downtown hospitality area, including the award-winning urban garden Citygarden, and plenty of dining and nightspot choices. Also in the downtown area,Washington Avenue, was named as on of the America Planning Association's "Ten Great Streets." You can hear great live music every night—St. Louis is alive with nightly live music including jazz, country, and rock. And, oh, it's home to the National Blues Musem.

The Westin St. Louis is cross the street from Busch Stadium, home of the St. Louis Cardinals, and the Ballpark Village entertainment complex. Just a walk away is the Gateway Arch, dining, and more. The Great Rivers Greenway (a 600-miles network of trails) is nearby on the river.

St. Louis has great neighborhoods (like Soulard, the French Quarter of the city; twice the size of Central Park, Forest Park—the location of the "Meet Me in St. Louis" 1904 World's Fair—is home to the zoo, boating, golf, tennis, the Missouri History Museum, and the Saint Louis Art Museum, not to mention miles of green space; and Cherokee Antiques Row, to name a few. In Soulard, you will find the Anheuser-Busch Brewery Tour and Museum. You may be able to take a selfie with one of the world-famous Clydesdales!

Lambert-St. Louis International Airportis 20 minutes from downtown, with service by all major air carriers with more than 450 arrivals/departures daily and 65 nonstop cities.

For $2.50, you can take MetroLink Light Rail directly from the airport to the Westin St. Louis (Stadium Station). For shared shuttle. GoBest Shuttle Service is about $45 round trip.

For driving directions, click here. Parking at the hotel is approximately $30 a night

Administrative Policies

Record Retention

ISM will maintain all Business and Operations Academy records electronically for for five years. This includes:

  • Academy dates and locations
    Action Plan workbook (that includes daily schedule and session descriptions)
  • Faculty roster, contact information, and biographies (also included in the workbook)
  • Individual registration/participation records
  • Individual session attendance transcripts with CPE credits earned
  • Certificates of Completion
  • Primary Academy marketing material (pdf form)
  • Evaluation results and reports

Past attendees may request their individual records by emailing workshops@isminc.com and indicating their name, school, and year they attended the Academy.

Tuition Payment

Full tuition payment is expected at time of registration; however, individuals may register with a $600 deposit through July 21. The balance is due before the start day of the Academy. Any attendee with a balance due on the start date of the Academy will not be permitted into session until the balance is paid.

Complaint Resolution

ISM takes feedback and evaluations very seriously, and we offer up to a 100% refund to individuals who are not satisfied with their experience. ISM strives to give every registered attendee the best experience possible.

During the Academy we ask that attendees bring issues to the attention of the ISM staff either in person or via email. We will do everything in our power to correct the situation on site.

We review every end-of-course evaluation form closely. The Academy Conveners and the ISM President review all evaluations and will address any below-average grade for refunds up to 100%.

After the Academy, registered attendees may direct any complaints to the ISM Workshops Department, 1316 N. Union St., Wilmington, DE, 19806 or workshops@isminc.com. Complaints will be taken to the ISM President for resolution.

Complaints regarding ISM as registered a sponsor may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. ISM’s Sponsor ID is 140060.

Course Updates

The Business and Operations Academy faculty meets annually in January to review session content, materials, and Action Plan workbook. All updates are made at that time based on current ISM theory and best practices for private-independent schools. Any changes or impending in relative codes, laws, rulings, decisions, interpretations that may impact session content will also be addressed and incorporated in January.

Refund/Cancellation Policy

Cancellation by Individual Attendee

Individuals are permitted to cancel at any time before the start date of the Academy. Cancellation requests must be in writing via fax (302-656-0647) or email (workshops@isminc.com).

Individuals who cancel at least 10 business days prior to the start of the Academy will receive a full refund of monies paid within 30-60 days of cancellation. Thereafter, 1-9 days before the Academy start date, individuals who cancel will have all but $600 refunded within 30-60 days.

Individuals who do not cancel in writing prior to the start date of the Academy will forfeit the entire Academy tuition.

Please note that non-payment of tuition does not constitute a cancellation.

Program Cancellation by ISM

When the Academy has the minimum registration to provide the best learning experience for the attendee, the Academy will be confirmed to run, and registered individuals will receive an email notification to proceed with travel arrangements.

If ISM is forced to cancel the scheduled Academy due to insufficient registration, registered individuals will receive an email notification that the Academy has been cancelled and all tuition received will be refunded within 30 days. ISM will make that determination no later than three weeks prior to the start date.

We ask all registered individuals not make non-refundable travel arrangements until you receive notice that your workshop is confirmed. (ISM will not be responsible for any change/cancellation charges assessed by your airline or travel agent.)

We do not accept enrollments from consultants.

Your Academy tuition includes:

  • Institute material
  • Welcome dinner, breakfasts (Monday-Wednesday), lunches(Monday-Wednesday) and social hours (Sunday, Monday,Tuesday)
  • Refreshment breaks

Please let us know in advance if you have any special dietary restrictions so that we can work with the executive chef to satisfy your needs. Your tuition does not include accommodations or travel.

Professional Credit

The Academy earns 40 credits toward your BCP credits and is required for your certification.

Attire

The dress code is business casual.

I've seen that we will be using our own school data at the Academy. What are the documents that I need to bring?

Bring the following documents with you (or have electronic access to them):

  • Recent audit/financial statement with balance sheet
  • Current and past operating budget
  • Cash reserve level
  • Debt level
  • Technology budget
  • Professional development budget
  • Capital/plant reserve budget
  • School mission statement and related documents, if any, such as Core Values, Tenets, etc
  • Copy of your school’s benefit package
  • School’s investment policy (if you have one)
  • School’s collection policy (if you have one)

What additional items should I bring?

  • Laptops are required. Don't forget your power cord
  • Personal care items
  • Recreational equipment
  • Comfortable shoes or sneakers
  • Cool and casual clothing
  • Sweater or other warm clothing for sessions (air conditioning in the classrooms may be cool)
  • Business cards to build your network

Can I bring my spouse, partner, or families?

Participants should recognize that the Academy requires full attention. Participants are expected to attend all keynotes, mentor groups, and workshops to received BCP credit and certificates. However, the resort provides plenty of things to do if you wish to bring your spouse, partner, or family. Only participants may attend ISM-sponsored meals.

What time does the Academy end?

The Academy will adjourn at 4 pm on Wednesday following the final celebration and certificate presentation. Note: Certificates only will be given to participants who attend all sessions including keynotes, mentor groups, and workshops.

Learn More

Contact ISM's Workshops Department by email, or by phone at: call 302-656-4944.

Continuing Professional Education (CPE)*

CPE Certified Course by Independent School ManagementParticipants may earn up to 15 CPE credits*

Independent School management is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

In accordance with the standards of the National Registry of CPE Sponsors, CPE Credits have been granted based on a 50-minute hour.

ISM's Sponsor ID is 140060

blog comments powered by Disqus
Connect with ISM: