Workshop Confirmation and Cancellation Policy:
We will correspond with you through e-mail as soon as your workshop is confirmed, no later than two weeks prior to its start date (one week for FAST training and regional one-day workshops). Occasionally, we may be forced to cancel an unconfirmed, scheduled workshop due to insufficient registration. So we ask that you do not make non-refundable travel arrangements until you receive notice that your workshop is confirmed. (ISM will not be responsible for any change/cancellation charges assessed by your airline or travel agent.)
If circumstances change and you cannot attend the workshop, you must confirm your cancellation in writing via fax (302-656-0647) or email (email@example.com). If you do so at least 10 business days prior to the start of the workshop, we will send you a full refund of monies paid. Thereafter, but prior to the first day of the course, we will refund you all but $600 ($75 for FAST training and regional one-day workshops). If you do not cancel in writing prior to the start date of the course, you will forfeit the entire workshop fee.
If you enroll using Gold member Credits, and cancel your attendance in writing at least 10 days prior to the start date of the workshop, all Credits will be returned to your school. Thereafter, but prior to the first day of the course, if you cancel, all but two of the Credits will be returned to your school. (You have the option of buying back those two Credits for $600.)
If you do not cancel in writing prior to the start date of the course, your school loses all the Gold Credits used for payment.
Please note that non-payment of tuition does not constitute a cancellation.
We also cannot accept enrollments from consultants.