A positive work environment has a direct impact on your school’s ability to retain and attract highly qualified, mission-appropriate faculty and staff—the people you rely on to bring your program to life. As School Head, you know from experience how quickly the positive tone you strive to maintain can deteriorate. This is especially true when one person is frustrated with the school’s requirements or has a conflict with a colleague, and shares his/her views with increasing intensity and frequency. Minor disgruntlement can lead to full-blown toxicity, spreading quickly from individuals to small clusters and larger groups if there is no policy in place to resolve the dilemma and promote healing.