In today’s society, families expect a certain level of service from every organization they work with. This demands a culture of customer service from your school.

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Your school should conduct exit interviews and attrition surveys throughout the school year. It’s vital to hear from families about their experiences at your school so you can understand what’s working and what you need to improve.

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Field trips can open your students up to new experiences, and give them the chance to see fresh perspectives and explore how other people live their lives. But if your school is planning a field trip, it’s the job of the Business Office to create and implement safety guidelines.

Many school leaders have questions about their school’s guidelines for faculty and staffs’ visible body art. On one hand, dress codes exist for a reason, and can add a sense of decorum that provides support for employees and students. On the other hand, strict dress codes can deter otherwise promising employees who could be great assets to your school.

It may seem counterintuitive that the Business Office would have any place in employee evaluations—a process that should be the responsibility of the School Head and academic leadership. And while the Business Office shouldn’t be involved in individual evaluations, there are a number of reasons why the Business Manager needs to be aware of the evaluation process and how it’s conducted each year.

School administrators often have questions when it comes to managing the health benefits of a departing employee. Many want to help protect the long-term health of their colleagues who leave the school, while still following the appropriate rules and procedures.