Location: Philadelphia, PA ●
Certification Credits: 40 IACP
ADMISSION & ENROLLMENT MANAGEMENT | DEVELOPMENT | MARKETING COMMUNICATIONS
Recruit and re-recruit mission-appropriate students. Create and implement an effective fundraising strategy. Spread the word about your school and your mission.
These are the goals of all private-independent schools. However, there is no one-size-fits-all solution. The best approach to achieve your goals is just as unique as your school’s mission. Unlock your solutions at ISM's Advancement Academy.
Assess Your School’s Strengths & Challenges
Become the architect of your own professional growth and determine where to focus your efforts to get the most value out of your time at the Academy. Use ISM’s proprietary assessment tools to uncover your school’s strengths, challenges, and silos in advancement, admission, development, and marketing communications.
Map Out the Week With Your Mentor
Rely on the expert advice of the distinguished Advancement Academy faculty to map out your week and become a confident and reflective leader. Your dedicated mentor
will help you analyze your assessment results to formulate how you can best utilize your time. You'll attend multiple sessions each day that allow for learning, collaborative investigation, and application.
Create Your Custom Action Plan
End the week empowered to move your plans from words to action. Use the advice and insight you’ve gleaned to create an action plan that you can use when you return to campus. Your mentor will guide you as you lay out your goals and strategies. The final day includes time for you to present your plan to your peers to receive their valuable feedback.
The investment in the Academy is so worth it. I can't say enough about the good work that is being done here. Every second has been worth it and I wish I could come back every year.
Jackie Grosser, Director of Upper School Admissions, Solomon Schechter School of Westchester, NY
How the Academy Works
For five days, you and your team will be inspired and empowered within an unparalleled peer community, guided by expert practitioners. Discover your school’s greatest strengths and challenges through proprietary assessments and work with a dedicated mentor to focus your efforts where they will deliver the most value.
Examine new trends and tactics through interactive sessions, and meet in small groups with your mentor and peers to discuss what you’ve learned. End the week with a custom, mission-appropriate action plan that you can immediately implement to spur positive change when you return to campus.
Who Should Attend
The Academy is for experienced advancement professionals and School Heads.
Attend with your team to coordinate an entire year’s strategy. Join different sessions to discover new approaches, and regroup with your colleagues to share what you’ve learned. Strategize together—with your mentor—to build a cohesive approach for the year ahead using everyone’s strengths.
The Academy also provides ample opportunities for administrators who come alone to learn and engage with their mentor and a network of fellow professionals, while developing a realistic action plan to implement at their schools.
Your School Always Changes—Your Strategy Should, Too
There are always new ways to reach prospective families, maintain relationships with current ones, fundraise, and market your institution.
Whether or not you’ve attended the Academy in the past, now is the time to learn the latest methods to help you meet your goals. This year's curriculum is almost entirely new and has been refined to deliver a uniquely individualized experience, allowing for maximum team collaboration and deep School Head engagement.
Raise the Bar on Your Personal Expectations
Administrators who complete the Academy will earn 40 credits toward their International Advancement Certification. ISM’s International Advancement Certification Program offers the industry’s only interdisciplinary set of credentials that recognizes learning across the areas of admission, enrollment management, development, and marketing communications in private-independent schools. Stand out and mark your achievements!
Advancement Academy Faculty
One of the things that makes the ISM Advancement Academy unique is your chance to work with a seasoned private-independent advancement professional every day. You and your mentor will select the track(s) and workshops you will attend throughout the Academy. Together, you will develop an action plan to take back and implement at your school.
The Distinguished Advancement Academy Faculty and Mentors
|Greg Abel, IAP-L
Director of Marketing and Communications
The Providence Country Day School
660 Waterman Avenue
Providence, RI 02941
|Casey Bell, IAP-L
Director of Enrollment Management
All Saints’ Episcopal School
9700 Saints Circle
Fort Worth, TX 76108
|Harold Brown, IAP-L
Director of Development
251 Canaan Road
Salisbury, CT 06068
|Jerry Chambers, BCP-E
1316 North Union Street
Wilmington, DE 19806
|Michael Christopher, IAP-L
Assistant Headmaster for Development
Lausanne Collegiate School
1381 West Massey Road
Memphis, TN 38120
|Phil Higginson, IAP-L
Assistant Head of School for Institutional Advancement
7409 Falls of Neuse Road
Raleigh, NC 27615
|L.J. Mitchell, IAP-L
Director of Development
The Calhoun School
433 West End Ave.
New York, NY 10024
Connect with L.J. on LinkedIn
|Madeleine Ortman, IAP-L
Academic Dean, ISM
1316 North Union Street
Wilmington, DE 19806
|Penny Rogers, IAP-L
1316 North Union Street
Wilmington, DE 19806
|Amy Riley, Ed.S., IAP-L
1316 North Union Street
Wilmington, DE 19806
|Steve Salvo, IAP-L
Assistant Head for Advancement & Enrollment
Trinity Episcopal School
1315 Jackson Ave,
New Orleans, LA 70130
|Paula Schwartz, Ed.D, IAP-L
Senior Consultant and Director of Fundraising Services, ISM
1316 North Union Street
Wilmington, DE 19806
Director of Advancement
Notre Dame Preparatory School and Marist Academy
1300 Giddings Road
Pontiac, MI 48340
|Herb Soles, IAP-L, CFRE
1316 North Union Street
Wilmington, DE 19806
|Gigi Tysinger, IAP-L
Director of Advancement Services
1585 Wesleyan Drive
Norfolk, VA 23502
2020 schedule coming soon!
Monday, July 22, 2019
|11:00-1:00||Registration and Refreshments|
|1:00-1:45||Welcome and Keynote|
|2:00-4:00||Rethinking (Un)Restricted Annual Giving||How to Capture Data and Get Bigger Gifts||Maximizing Results for Your Advancement Team, No Matter the Size|
|Your Enrollment Management Team: It’s Not Just the Admission Director’s Job||Utilizing Data to Enhance Enrollment||Are Your Marketing Materials Making the Grade?|
|4:15-5:30||Mentor Groups — Assessments and Reflection|
Opening Reception—Mix and mingle with faculty, staff, and fellow attendees
Mentor Group Dinner—An opportunity for members of mentor groups to get to know each other, as well as an opportunity to meet people from around the globe
Tuesday, July 23, 2019
|8:30-10:30||Data Over Dinners: Create and Implement Strategic Stewardship Plans||Do You Really Need to Do a Capital Campaign? Re-e-eally?||Why Some Advancement Teams Thrive, While Others Just Survive|
|Retention Starts Now: Successfully Onboard Your New Families||A Seat at the Table: The Enrollment Management Professional’s Work With the School Head and Board of Trustees||Substance Over Style: Reinforce Your Value Proposition With Social Media|
|12:15-1:30||Lunch and Heads Luncheon|
|1:30-3:30||Before the Ask: Identify, Engage, Evaluate||Keys to Building and Nurturing a Productive Volunteer Corps||The Role of Board Committees in Sustaining Your School|
|From Fear-Based Decision-Making to Fearlessness—Become a Marketplace Influencer||Innovation for Admission and Development||Stop Overwhelming Your Families: Creating a Truly Strategic Communication Plan|
Socializing; further individual/team thinking, reflection, networking
Wednesday, July 24, 2019
|10:15-12:15||Donor Retention: Love the Ones You're With!||The Ask and Beyond: Solicit, Recognize, Steward||Create a Framework: Strategic Planning and Strategic Financial Planning|
|Empower Faculty to Be Frontline Recruiters and Re-Recruiters||Storytelling Through Video to Drive Enrollment and Giving||Create Buzz: Enhance Your Word of Mouth Marketing Efforts Through Ambassador Programs|
Thursday, July 25, 2019
|8:30-10:30||Engage Your New Families in Your Culture of Giving||Six Other Days of the Week: Reframing Giving Days||Establish and Nurture a Customer Service Culture|
|Part I: Soft, Flat, or Declining Enrollment? Use ISM’s Enrollment Management Framework to Find Out Why||Beyond the Open House: Recruitment and Re-Recruitment Events||One Size Doesn’t Fit All: Segment Your Marketing Efforts|
|12:15-1:30||Lunch and Heads Luncheon|
|1:30-3:30||Create a Robust Alumni Program||The Why of Your Capital Campaign: Write a Compelling Case for Giving||The Head and the Board: Their Critical Roles in Advancement|
|Part II: Soft, Flat, or Declining Enrollment? Use ISM’s Enrollment Management Framework to Find Out Why||Shift to Continuous Enrollment to Boost Retention||The Online Universe: Can Anyone Find Us?|
|Evening||Socializing; further individual / team thinking, reflection, networking|
Friday, July 26, 2019
Please note change in breakfast and session times
|8:00-9:30||Plan Presentation and Peer Review: A critical culminating activity that really helps encapsulate what you have learned and where you are going.|
Maximizing Results for Your Advancement Team, No Matter the Size
- Understand the challenges embedded in a small team
- Define priorities for you, your department, and your direct reports
- Begin to examine how to achieve balance and avoid burnout
Most Development, Admission, or Marketing offices have five or fewer staff members, including you. How do you manage an office when you have few or even no staff at all? How do you choose what to do and what not to do? Leading might seem like an impossible task—so much to do and so few people to do it—but nonetheless can be a fulfilling and rewarding skill. Leave from this session with a better understanding of your own challenges, the steps that you can take to define priorities, and the balance you need to be effective.
Why Some Advancement Teams Thrive, While Others Just Survive
- Understand how to use Essential Expectations and Duties and Responsibilities to hire and evaluate outstanding faculty and staff
- Discover how Mission, Well-Being, and Leadership Characteristics serve as a basis for professional growth and renewal
- Determine how to coach and mentor your employees to effectively promote professional growth
Schools today must align their enrollment management, development, and marketing communications strategies to effectively recruit and re-recruit families, support their communities, and serve their school’s mission. In order to do this, school leadership teams must be able to identify the traits of outstanding advancement professionals and high-performing teams.
Join this session to learn what advancement professionals must possess to perform at a high level. Discover how you can identify these traits in new hires, as well as coach, mentor, and support those already at your school to help them unleash their full potential.
Keys to Building and Nurturing a Productive Volunteer Corps
- Learn how to recruit, hire, train, inspire, and steward volunteers
- Create engaging volunteer job descriptions and evaluations
- Devise leadership succession plans
The old adage “time is money” provides the context for this workshop. Volunteer time in 2018 was worth $24.69 per hour or more $50K each year. Make no mistake—volunteers are valuable members of your school’s workforce.
Does your school reflect that value? Do you (and should you) differentiate between the way you engage your staff and your volunteers? How are volunteers integrated within your team? Would your volunteers describe their work as “vital” or “essential” to achieving your goals? Learn the answers to these questions and more, leaving with the tools to build and sustain a powerfully engaged volunteer corps.
The Role of Board Committees in Sustaining Your School
- Understand the composition and function of four important board committees
- Explore ways that staff can support those committees and their work
- Consider case studies of committees whose decisions threaten the overall viability of the school
- Create steps for your school to more effectively support the work of board committees
This session will take a deep dive into the role that board committees can have in sustaining financial viability and excellence for future generations of students. Central to that role is the Committee on Trustees, which profiles, evaluates, and supports Board members.
The Development Committee creates and promotes opportunities for the board to provide resources for the future, the Finance Committee is the steward of those resources, and the Head Support and Evaluation Committee undergirds the Head’s ability to meet the strategic goals of the Board. This workshop will explore strategies that sustain the important contributions of these committees to sustain the work of the Board and the future of the school.
Create a Framework: Strategic Planning and Strategic Financial Planning
- Explore translating your school’s long-range goals and aspirations into a solid strategic planning framework that guides the work of your school and board
- Evaluate your school’s foundational stability with ISM’s Stability Markers
- Discover how the strategic planning process should be realistic and practical, recognizing both the responsibility and revenue that undergird the plan
- Understand how a strategic financial plan is an essential component of any strategic planning process
- Begin creating your Advancement Plan from your aspirational goals made concrete by your Strategic Plan and Strategic Financial Plan
The foundational component of a strong advancement program is a Board that thinks strategically. In fact, aside from hiring the School Head, strategic planning is the key component of the Board’s work. This workshop provides an overview of the strategic planning process, including a close look at the fifth iteration of ISM’s Stability Markers, the strategic plan, and the strategic financial plan. Leave with the tools to evaluate your current plan and begin to prepare your school for a robust and effective strategic planning process.
Establish and Nurture a Customer Service Culture
- Understand and recognize the elements of an excellent culture of customer service
- Develop strategies and a plan to ensure a culture of customer service permeates every experience at your school
In today’s private-independent school market, the customer experience is everything. Positive customer interactions must be an intentional part of your school's culture. A customer service culture that is embraced by all employees of the school begins by examining the experience your families have today!
You will determine what good customer service looks like at your school by taking a metaphorical walk through every aspect of your school and identifying obstacles that make it hard to achieve. You will leave this workshop with concrete steps that you can implement at your own school to develop, sustain, and strengthen your school's customer service experience, resulting in better student retention and recruitment.
The Head and the Board: Their Critical Roles in Advancement
- Learn how your School Head and your Board of Trustees set the tone and direction for all aspects of Advancement
- Identify these roles in the three areas of advancement, which include enrollment management, marketing communications, and development
- Explore strategies for fostering an atmosphere of open, honest communication and collaboration between all areas of advancement
- Clarify appropriate roles and responsibilities for the School Head, the Board of Trustees, and your advancement professionals
As School Head, you are responsible to ensure that all advancement functions in your school are delivered with excellence. As a member of the Board, you are responsible for ensuring that resources are available to ensure that the mission is realized.
Understanding the symbiosis that exists among enrollment management, marketing communications, and development will assist in supporting the professionals responsible for each function and helping to ensure the desired level of excellence for your school is achieved. The level of effective school operations will be directly related to the ability of this group to function as a team.
Your administrators involved with the school’s advancement efforts should work with the other members of the Leadership Team to support and advocate for the strategic items within the Board’s strategic plan/strategic financial plan. This will clarify their objectives, establish accountability for difference-makers in the life of the school, and ensure support from the Board. We will discuss the importance of how to enable your advancement professionals to optimize the use of resources, provide the best service to students and parents, and drive the strategic function of the school.
Rethinking (Un)Restricted Annual Giving
- Differentiate between the annual fund and annual giving
- Understand the foundational questions that motivate schools to need unrestricted gifts, and motivate donors to give according to their values and interests
- Learn strategies for raising money annually that is more appealing to your donors, but also helps meet your school’s revenue goals
For many schools, the annual fund exists for a single purpose—to underwrite operating costs and relieve upward pressure on tuition. Traditionally, we ask donors to give unrestricted gifts to offset those costs.
Imagine an annual giving program not designed to balance the budget, but rather designed to offer donors the opportunity to give according to their values and interests. Learn to differentiate between these two approaches, find new ways to approach your case for support, and deepen your relationship with your donors.
How to Capture Data and Get Bigger Gifts
- Understand the process for continual donor engagement and evaluation
- Sharpen your interviewing skills to prepare for successful solicitations
- Be able to create briefing documents that can be used with staff and key volunteers
Development programs thrive when you’re able to turn the facts and figures about your constituents and their giving into actionable information. In this session, we will provide concrete examples of how data impacts identification, engagement, qualification, solicitation, recognition, and stewardship of prospects and donors.
With donor profiles as a guide, we will illustrate the interplay of good data and successful interviewing techniques. With these tools, participants will be ready to create briefing documents that will increase the size of major gifts and improve overall success.
Data Over Dinners: Create and Implement Strategic Stewardship Plans
- Understand the data-driven elements of a stewardship plan
- Learn how create customize plans for your most important donors
- Be able to manage your Leadership Team and School Head to better steward donors at all levels
Attending to donors in appropriate and often highly personal ways deepens their connection to your school and sets the stage for further inspirational giving. The best programs rely on sound procedures and great planning to make certain that donors are well cared for. In this session, we will explore strategies for designing and implementing stewardship plans that consistently engage and support your donors at all levels. This session is appropriate for experienced development professionals and School Heads.
Do You Really Need to Do a Capital Campaign? Re-e-eally?
- Discover if a capital campaign is the real solution to your fundraising needs
- Fully understand how the elements of a campaign will directly affect you as well as your school’s faculty, Leadership Team, and constituencies
- Learn how to analyze your campaign readiness
- Explore the alternatives to launching a campaign
Most every school at some point will need and seek capital funding to reach their vision. All too often the apparent solution is to immediately launch a capital Campaign. But there are several key questions to ask yourself before launching a campaign.
First, does our school have the financial capacity to reach the goal? Second, do we have the ability to manage a successful campaign? Learn from an experienced campaigner about how to avoid many pitfalls as we help you carefully explore where you are and what should be your next steps to ensure your school’s success.
Before the Ask: Identify, Engage, Evaluate
- Identify—Learn the steps to take to uncover potential donors; assess their connection, capacity, and intent; and develop strategies to further engage the donor
- Engage—Discover how to bring your donors into a closer relationship with your school
- Evaluate—Create methods for evaluating your donor’s values and interests, and how they might align with your school’s mission and strategic goals
This session is a deep dive into the first three steps of the Donor Cycle, ISM’s strategic approach to moving the donor into a closer relationship to the school. This session will examine the process by which development professionals begin the work of discovering potential donors; enhancing relationships with donors; and qualifying their interests, values, and financial resources. Explore strategic approaches to persuade donors to commit resources to your mission and programs.
Donor Retention: Love the Ones You're With!
- Understand the value proposition of keeping the donors you have
- Identify engagement strategies to help retain current donors
- Gain tools to establish a loyal culture of giving at your school
Retaining your current and loyal donors must become an essential part of a robust giving program. These loyal donors are the foundation of your growing annual giving program and provide the best opportunity for growth. This workshop explores the arena of retention strategy—the ability of the school to both develop and appreciate those who give persistently, whether small or large sums. Come and understand why this may be important for your development program and appreciate how to really steward this unheralded but essential group of people.
The Ask and Beyond: Solicit, Recognize, Steward
- Solicit—Learn how to invite others to invest in your mission through a variety of strategies based on your programs, goals, and volunteer and professional leader resources
- Recognize—Understand how to show appreciation to donors and honor their generosity
- Steward—Discover how to keep donors connected to your mission in between solicitations
This session is a deep dive into the second three steps of the Donor Cycle, ISM’s strategic approach to moving the donor into a closer relationship to the school. Examine the process by which development professionals solicit donors, honor their generosity through donor-centered recognition, and maintain long-term relationships with donors based on their interests and values. With ISM’s Donor Cycle as our guide, you will explore strategic approaches to engaging donor support now and sustaining that support until the next ask—and beyond.
Engage Your New Families in Your Culture of Giving
- Discover the best ways to convert new families into donors
- Learn how to best assess fresh opportunities within an untested community
- Explore how to avoid moving too quickly
- Discuss what other schools have done to maximize opportunities with this potentially target-rich group
As development professionals, we often hear from our admission colleagues that the incoming crop of new families is really going to have a huge impact on the school’s development efforts. Our immediate angst may be how can we best engage them to begin their philanthropic journey? Learn how the most successful development programs identify and involve parents—from the very beginning—to become future leaders in our schools.
Six Other Days of the Week: Reframing Giving Days
- Consider how and when social media campaigns can boost your fundraising efforts
- Determine if giving days are right for your school
- Explore Giving Day (or Giving Week) structures that extend beyond #GivingTuesday
Many schools have adopted 24-hour fundraising challenges as a technique for encouraging greater giving. But the buzz around giving days doesn’t mean they are right for your school. In this session, we will explore the key elements of giving days and the technology that makes them work.
Create a Robust Alumni Program
- Identify frameworks for defining and tracking alumni at your school
- Learn strategies for keeping alumni connected to your school and to each other
- Evaluate your current alumni efforts
The relationship between your school and its alumni is lifelong. Alumni are impacted by school-wide communications and there are opportunities to engage them across every facet of your school. Whether your school is a boarding school with a large and active alumni body or a small K–6 school, a robust alumni relations program can engage your school’s graduates at every phase of their lives.
Your program should be respectful, transparent, and grounded in supporting and fulfilling the mission of your school. This session will provide you with tools to identify and strengthen the lifelong relationships between your alumni and your school. Come and hear from two experienced alumni professionals, one from boarding schools and one from day schools, to gain perspective on some of the most successful practices for both.
The Why of Your Capital Campaign: Write a Compelling Case for Giving
- Understand how answering the “why” of your capital campaign is the first—and most important—step in writing your Case for Giving
- Learn the essential elements of a compelling capital campaign Case for Giving
- Understand who should be involved in the writing and review process
Before you can make the first ask of your capital campaign, you must be able to articulate your why in a way that will inspire your prospective donors. Thinking of starting a campaign? This session will examine the elements you need to write a Case for Giving for your feasibility study or quiet phase that is clear, strategic, and mission-centered. Already in the midst of a campaign? Bring your existing Case for Giving to learn how minor adjustments may enhance your “why” for an even greater impact.
Enrollment Management Sessions
Your Enrollment Management Team: It’s Not Just the Admission Director’s Job
- Learn why shared responsibility and accountability are essential to enrollment management success
- Determine who should serve on the Enrollment Management Team at your school and why
- Identify the types of data your Enrollment Management Team will collect and analyze—and how to use that analysis to inform your Enrollment Management plan
When the private-independent school industry shifted toward enrollment management as a means of ensuring strong recruitment and re-recruitment outcomes, little if anything really changed in the alignment of faculty and staff roles and functions in service of that new mindset. Establishing an enrollment management (retention) team that consists of staff members from all aspects of the school’s operations, particularly those roles/functions that hold primary and direct responsibility for students’ and parents’ day-to-day experience of your school, is a proven strategy that produces measurable re-enrollment results.
Utilize Data to Enhance Enrollment
- Be able to identify the data that is essential for the recruitment and re-recruitment functions of admission
- Be able to explain three key conclusions drawn from the interpretation of your own school’s data
- Understand how to prepare a report, using your own school’s data, to share with your School Head
Data can be a powerful tool. The admission professional can use the right data to build relationships, tell stories, understand strengths and weaknesses, predict opportunities and threats, and much more. However, many individuals struggle to identify what data they need, where they can go to find it, and how to interpret the data once it is found. This workshop will highlight the key sources of data that you can use to plan and execute the recruitment and re-recruitment functions at your school. In order to maximize your experience at this workshop, you should bring or have access to your own school’s data.
Retention Starts Now: Successfully Onboard Your New Families
- Be able to articulate a compelling reason to engage in strategic onboarding of families
- Identify mission-aligned opportunities to engage and equip new families and prepare them for joining your community
- Construct a plan for onboarding families and educating them about all aspects of your school
- Create a toolbox of resources and strategies that you can bring back to your school
Admission teams spend countless hours recruiting and enrolling new families. Then, once the contract is signed, those parents and students are often left to their own devices and launched into their respective divisions.
In this session, we will explore ways the Admission Office can work with other staff and administrators at your school to ensure a seamless and supportive transition. Begin your retention strategy at the time of enrollment and create raving fans out of your new families!
A Seat at the Table: The Enrollment Management Professional’s Work With the School Head and Board of Trustees
- Be able to construct a data dashboard that can track key operational and strategic enrollment management metrics
- Determine how to articulate your own knowledge and expertise that can be utilized at the administrative and trustee level
With tuition revenue accounting for 75% or more of the annual operating revenue at most independent schools, the admission and enrollment management professional steers the recruitment and re-recruitment functions that play a critical role in determining a school’s financial sustainability over both the short and long term. However, many of these professionals have limited access to Board-level strategic discussions that include enrollment projections, tuition setting, financial aid, and more. This workshop will empower professionals to leverage their knowledge and expertise for relevant discussions with implications for today’s students and future generations.
From Fear-Based Decision-Making to Fearlessness—Become a Marketplace Influencer
- Uncover the truth about today’s private school parents and what they REALLY want
- Develop an understanding of the psychology behind organizational decision-making in schools
- Identify the organizational fears that are holding your team back—and craft a plan to overcome them
One of the biggest things holding schools back from making needed shifts in teaching, learning, assessments, and programmatic design is fear that parents will reject the changes. Yet fear-based decision-making often brings to fruition the very pushback you’re trying to avoid.
Reclaim your position as trusted authorities about the development and education of children and adolescents by teaching parents what today’s students need to be well-prepared for tomorrow’s jobs. Learn how to operate from a position of strength, not fear, to position your school as an influencer in the private-independent school marketplace.
Empower Faculty to Be Frontline Recruiters and Re-Recruiters
- Understand the importance of faculty in recruitment and re-recruitment
- Learn the preferences and meaningful ways to connect with today’s independent school parents and equip faculty with the knowledge and resources to implement them
- Construct a plan for communicating with faculty the importance their participation in the retention process
- Create a toolbox of resources and strategies that you can bring back to your school
Description: Imagine freeing up your Admission Office to serve your inquiries and applicants, rather than chasing down re-enrollments. In this session, we will cover the basics of continuous enrollment AND what to do in subsequent years!
Marketing Communications Sessions
Are Your Marketing Materials Making the Grade?
- Learn the valuable questions to ask when evaluating marketing materials
- Discover valuable techniques for creating and working with focus groups
- Leave with a critical eye for looking at school websites and print materials, and you’ll gain feedback on your own materials
Thinking about the end user should be the first act of a marketing professional. It is easy to get caught up in the process of design, but how does that process connect to your prospective students and parents? In this workshop, you will learn criteria which will allow you to engage collaboratively to evaluate print and website design.
Applying these same principles, your peers will provide you with constructive feedback about your own print and electronic materials. This workshop is for admission, development, and marketing employees who want to have meaningful conversations about connecting with their customers.
Substance Over Style: Reinforce Your Value Proposition With Social Media
- Explore paid, earned, shared, and owned social media
- Learn tools, tips, and templates to help you be strategic with social media
- Be inspired by social media successes from schools of all types and sizes
Given everything you have to manage, posting a photo to Facebook once a day may feel like a social media victory. But if you want to truly engage your alumni, parents, and grandparents, and ultimately attract new students and donors, your efforts should begin with the end in mind. This session will offer content ideas and tactics to ensure every post you make and video you share is strategic and engaging. If your school’s social media feels like “just another thing to do,” join this session to get refocused and inspired.
Innovation for Admission and Development
- Discover new and exciting tools to use in your advancement efforts
- Explore new opportunities to engage your constituents through technology
- Share your best tools and tricks to maximize impact and minimize time
This is an interactive show-and-tell session highlighting the newest and best innovations to help you advance your admission and development efforts! What are the newest concepts in the field of advancement? What are the tried and true tech solutions in the industry? Which tools should you use to engage your donors and prospective families?
We will share our “2019 Best Of” list and seek your ideas in this collaborative session. We will discuss topics like text to give tools, crowdfunding, LinkedIn, alumni networking, prospect research tools, volunteer management, social media tools, admission yield ideas, augmented and virtual reality communications, and even project management software!
Stop Overwhelming Your Families: Creating a Truly Strategic Communication Plan
- Analyze the communication types and volume from your school
- Construct a plan for performing a communication audit
- Develop a communication philosophy to guide future communication decisions
- Understand the communication preferences of independent school parents
Inbox overload! Our families are inundated with messages from our schools so much so that they are likely tuning out the messages that we most want them to hear. In this session, you will learn about the preferences of independent school parents and about the value of communicating high-level, mission-aligned messages. We will discuss how to decrease the volume of content to increase the impact.
Storytelling Through Video to Drive Enrollment and Giving
- Leave with a key set of basic video production skills that you can implement at your school
- Gain increased confidence that enables you to produce influential storytelling videos that will positively impact both enrollment and fundraising
No budget? No problem! We will learn techniques that EVERYONE can apply right away. With your new skills, you will use your smartphone or tablet to create your own mini-productions during the workshop.
This hands-on workshop is ideal for beginners with no knowledge of video production. Discover how to tell your school story told through video for YouTube or social media to drive interest, inquiries, and fundraising efforts.
Create Buzz: Enhance Your Word of Mouth Marketing Efforts Through Ambassador Programs
- Learn how to articulate a concise, distinguishable, and effective word-of-mouth marketing message for your school
- Discover how to construct a plan for identifying, recruiting, and training ambassadors at your school
- Explore how ambassadors and word-of-mouth marketing efforts can be utilized at various stages of the recruitment and re-recruitment cycles
- Possess a toolbox of resources and strategies that you can bring back to your school
Word-of-mouth referrals typically generate 80-90% of the admission inquiries at private-independent schools. Do you know what people are saying about your school?
As advancement professionals, we must ensure that this critical marketing message is an accurate and compelling one that is voiced and heard by the right people at the right time. One of the primary and most cost-effective methods for doing so is through ambassador programs. These volunteer-based programs are relatively easy to implement and can greatly expand and enhance your school’s unique differentiators throughout various stages of the recruitment and re-recruitment cycles.
Beyond the Open House: Recruitment and Re-Recruitment Events
- Understand how to measure “high impact” events at your school
- Be able to plan one new event and amend one current event that will improve your school’s ability to recruit and re-recruit mission-appropriate students and families
- Learn to make a compelling case for or against hosting traditional open-house-style events
- Possess a toolbox of recruitment and re-recruitment event ideas to bring back to your school
The competitive landscape is growing and our families have many choices when it comes to schooling options. We often say, “If we could only get them on campus….”. One of the traditional methods to do so has been through an admission-focused open house.
While these types of events may work (or not work) for your school, there other new, innovative tactics that independent schools utilize to draw prospective and current families onto their campus. The goal is simple: Show key parents and students the differentiators that not only set your school apart, but also compel them to enthusiastically enroll and re-enroll each year.
One Size Doesn’t Fit All: Segment Your Marketing Efforts
- Understand the concept of market segmentation
- Explore message mapping as a way to connect with your constituents’ values and needs
- Discover the best platforms and strategies for cutting through the clutter
Our school’s constituents represent a wide array of generations, values, and communication preferences. So why do we often send out just one message in just one way and assume that it will connect with everyone we serve and seek? This session will examine how to segment your messages and strategies to ensure you are meeting the needs of your constituents while also reaching your school’s enrollment and fundraising goals.
The Online Universe: Can Anyone Find Us?
- Learn today’s best practices for cultivating an online presence
- Utilize an online website grading system to quickly formulate your website to-do list
The world of internet marketing has evolved over the last 20 years. Today your school’s website and online presence must be continually refined and polished. Attracting and retaining families requires attention to detail along with a wide variety of platforms.
In this workshop, we will examine the online presence of several schools, and we will evaluate how easy those schools are to discover. We will also examine the latest trends in analytics, content management, social media, and search engine marketing.
Hilton Penns Landing
201 South Columbus Boulevard
Philadelphia, PA 19106
The Hilton Penns Landing on the Delaware River, adjacent to Independence Seaport Museum and summer activities alone the river. It is the walking distance to historic Old City Philadelphia. Subject to availability. Please wait until the workshop status is 'confirmed' before making your travel and hotel arrangements.
The Hilton Penns Landing is pet-friendly. Please contact the hotel for details.
Getting there from Philadelphia International Airport
DIRECTIONS: Take the Philadelphia ramp on the left to merge onto I-95 N. Take exit 20 for Columbus Blvd. Turn left onto S Columbus Blvd. Hotel will be on the right.
Distance from Hotel: 11.7 miles
Drive Time: 15 minutes
Frequently Asked Questions
What does my Academy registration fee include?
The Academy registration fee includes:
- Academy materials
- Breakfast (Tuesday through Friday)
- Lunch (Tuesday throughThursday)
- Dinner (Monday night)
- Refreshment breaks (Tuesday through Friday)
- Social hours (Tuesday and Thursday)
- Complimentary WI-FI access in the lodging room
Can your team accommodate my dietary needs?
Please let know in advance if you have any special dietary restrictions so that we can work with the executive chef to satisfy your needs.
Can I earn credit for ISM's International Advancement Certification Program by attending the Academy?
You will earn 40 credits towards your IACP certification.
What should I bring?
The dress code is business casual.
- Laptop computer equipped for wireless for your learning sessions.
- Personal care items
- Rain gear and umbrella
- Recreational equipment
- Comfortable shoes or sneakers
- Cool and casual clothing
- Sweater or other warm clothing for sessions (air conditioning in the classrooms may be cool)
- Extra pens, pencils, paper, business cards
Can I bring my spouse/partner/family member?
Participants should recognize that the Academy requires full attention. Participants are expected to attend all keynotes, mentor groups, and workshops to receive IACP credit and certificates. However, the area has plenty of tourist attractions if a family member, spouse, or partner would like to explore the area. Only participants may attend ISM-sponsored meals.
When should I plan on going home?
The Academy will adjourn at 11:30 am on Friday, following the final celebration and certificate presentation. Note: Certificates only will be given to participants who attend all sessions including keynotes, mentor groups, and workshops.
Confirmation and Cancellation Policy
We will correspond with you through email as soon as your workshop is confirmed, no later than two weeks prior to its start date. Occasionally, we may be forced to cancel an unconfirmed, scheduled workshop due to insufficient registration. So we ask that you do not make non-refundable travel arrangements until you receive notice that your workshop is confirmed. (ISM will not be responsible for any change/cancellation charges assessed by your airline or travel agent.)
Tuition Payment and Cancellation Policy for In-Person, Group-based Programs
Tuition must be paid in full 10 business days prior to the start date of the in-person, group-based program. An attendee with a balance due on the start date will be denied entrance to the program until the balance is paid in full.
Cancellation requests must be made in writing by emailing firstname.lastname@example.org, faxing to 302-656-0647, or mailing to: Professional Development Coordinator, ISM, 1316 N. Union St., Wilmington, DE, 19806.
- Cancellations received more than 15 business days prior to the start date of the program will be fully refunded. Gold Dollars will also be fully refunded.
- There will be no refunds for cancellations made less than 15 business days before the start of the program. For registrations paid for with membership Gold Dollars, the member school will receive a 50% refund of Gold Dollars.
- Non-payment of tuition or no-show to the event does not constitute a cancellation. Full tuition will be due and payable.
The Substitution Option and Wallet Option
Should an attendee need to cancel less than 15 days prior to the start date of the workshop, the school has two options to avoid penalty. Schools may also exercise these options at anytime for cancellations.
- The school may substitute another employee.
- The school may bank the funds for a future ISM registration. These funds must be applied to a professional development event within one year from the start date of the original workshop. After one year, the funds will be forfeited. To use banked funds, please call the Professional Development Coordinator at 302-656-4944 x152.
*We DO NOT accept enrollments from consultants.
West Side Montessori, OH
I had takeaways from every session I was in. The presenters were amazing and so knowledgeable. I can't wait to apply the new tools and Information.
Helena Eddings, Admissions/Marketing Coordinator
Westmark School, CA
Attend With Your Team
"Our team of four (Head of School, Board Chair, Board Advancement Chair and Director of Advancement) all were able to glean and participate in meaningful sessions that we anticipate using over the next year."
Elizabeth Curtis, Director of Advancement
De Smet Jesuit High School, MO
Create Lasting Change
A rich volume of knowledge was shared and it will be helpful going forward. This was a great presentation and I had a wonderful dialogue with other school leaders.
William Rebholz, Vice President of Institutional Advancement
Upcoming Workshops and Events
10/20/2019 — 10/22/2019
Financial Aid Mastery: How to Strategically Use Financial Aid to Grow Your School
Status: Confirmed • Location: San Diego, CARegister
10/20/2019 — 10/23/2019
Mastering Enrollment Management
Status: Confirmed • Location: San Diego, CARegister